Registered Nurse - Poison Control Call Center

SSM Health•St. Louis, MO

47d•Onsite

About The Position

This role is more than a career, it's a calling. Join a team where your work matters—every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact. The Registered Nurse in the Poison Control Call Center creates an environment that leads to a positive patient care experience by evaluating, planning and implementing effective patient care plans within the guidelines of the standards of nursing care and operational guidelines. This role may acquire knowledge of poison prevention techniques and interpret subtle indications while formulating accurate questions to aid in decision making responses regarding toxicology recommendations. The nurse may be responsible for emergency telephone management of poisoning exposures and questions handled for an entire state.

Requirements

Graduate of accredited school of nursing or education equivalency for licensing
Three years' registered nurse experience with insight in medical/surgical, pediatric or maternal/child health
Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
Frequent keyboard use/data entry.
Occasional bending, stooping, kneeling, squatting, twisting and gripping.
Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
Rare climbing.
Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR)
Registered Nurse (RN) Issued by Compact State Or Registered Nurse (RN) - Missouri Division of Professional Registration
Registered Nurse (RN) Issued by Compact State Or Registered Nurse (RN) - Oklahoma Board of Nursing (OBN)
Registered Nurse (RN) Issued by Compact State Or Registered Nurse (RN) - Wisconsin Department of Safety and Professional Services

Responsibilities

Staffs a telephone service line while acting collaboratively with staff, other health care providers and lay callers.
Obtains and documents a complete and accurate history.
Provides a calm, reassuring and intelligent interaction with the public and health care professionals.
Uses computer for live data collection and documentation, online resources for information gathering, and communication with caller through phone system.
Manages beneficial relationships with individuals and departments inside and outside of the ministry structure.
Creates an environment that leads to a positive patient care experience by evaluating, planning and implementing effective patient care plans within the guidelines of the standards of nursing care and operational guidelines.
May guide treatment advice for both the public and health care providers.
May utilize advanced technology with live chat and texting to assist callers with poison information or exposures.
May acquire knowledge of toxicological resources that are helpful in managing poison cases.
May acquire knowledge of poison prevention techniques and interpret subtle indications while formulating accurate questions to aid in decision making responses regarding toxicology recommendations.
Works in a constant state of alertness and safe manner.
Performs other duties as assigned.