Registered Nurse Office Supervisor - Pulmonary

Summit Health CityMD•Livingston, NJ

11d•Onsite

About The Position

Provides leadership and support in day to day operations with the clinical setting. Serves as a role model and consultant for staff. Demonstrates the ability to make decisions, problem solve, delegate, and assure high quality and efficiency of staff. In collaboration with the clinical/practice manager, ensures policies and procedures are properly communicated and adhered to. Completes Physician and staff monthly schedules with POD Liaison. Identifies staffing needs in advance, assists in utilizing resources effectively. Maintains the automated schedule. Coordinates training of all staff. Conducts an annual performance evaluation including obtaining physician input on each staff member of the department. Plans and assists in the hiring and orientation of new office staff. Works with QI and Clinical Services to implement and create action plans for SMG clinical quality improvement process at the POD level. This includes ensuring the utilization of the CQS Physician Dashboard. Advances the department’s technology including the use of the information technology and the implementation and appropriate use of the Electronic Medical Record. Takes a lead role in POD program development in order to foster an increase in clinical services, advancing technology and further interdepartmental coordination of care. Works with the physician POD Liaison to ensure efficient office operations, adjustments in workflow as necessary, overall smooth functioning of the department and compliance of SMG policies. Maintains and expands staff competencies by implementing ongoing internal education programs and encouraging participation in outside continuing education. Works with the physician POD Liaison to ensure the extraordinary customer service quality is provided to our patients. Anticipates staff training requirements to maintain smooth department functioning. Cross trains personnel to other functions where appropriate. Provides status of office operations to the clinical practice manager in a timely manner. Collaborates with clinical practice on departmental functioning, efficiency and growth opportunities. In collaboration with the physician POD Liaison, holds monthly staff meetings, attends clinical practice manager’s meetings. Consults and communicates with other departments in a professional manner. Responds effectively in emergency situations, adequately trains staff in emergency response protocols and policies. Acts as a patient advocate, upholding patient rights. Other job duties as required.

Requirements

Associate’s or Bachelor’s degree preferred.
2-4 years experience required.
Basic Life Support (BLS) required.
Valid Drivers license and Auto Insurance required.
Experience working directly with physicians required.
Ability to communicate in English, both orally and in writing.
Strong interpersonal and organizational skills required.
Ability to perform diverse work assignments with time limitations with a high degree of accuracy required.
Strong problem solving, critical thinking and priority setting skills required.
Strong organizational and multitasking skills required.
Knowledge of current nursing practices and protocols required.
Ability to lead and manage a team required.

Nice To Haves

5+ years preferred.
Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.
Experience with Standard Office Technology in a Window based environment preferred.
Experience with patient care equipment preferred.

Responsibilities

Provides leadership and support in day to day operations with the clinical setting.
Serves as a role model and consultant for staff.
Demonstrates the ability to make decisions, problem solve, delegate, and assure high quality and efficiency of staff.
Ensures policies and procedures are properly communicated and adhered to in collaboration with the clinical/practice manager.
Completes Physician and staff monthly schedules with POD Liaison.
Identifies staffing needs in advance and assists in utilizing resources effectively.
Maintains the automated schedule.
Coordinates training of all staff.
Conducts an annual performance evaluation including obtaining physician input on each staff member of the department.
Plans and assists in the hiring and orientation of new office staff.
Works with QI and Clinical Services to implement and create action plans for SMG clinical quality improvement process at the POD level.
Ensures the utilization of the CQS Physician Dashboard.
Advances the department’s technology including the use of information technology and the implementation and appropriate use of the Electronic Medical Record.
Takes a lead role in POD program development to foster an increase in clinical services, advancing technology and further interdepartmental coordination of care.
Works with the physician POD Liaison to ensure efficient office operations, adjustments in workflow as necessary, overall smooth functioning of the department and compliance of SMG policies.
Maintains and expands staff competencies by implementing ongoing internal education programs and encouraging participation in outside continuing education.
Works with the physician POD Liaison to ensure extraordinary customer service quality is provided to patients.
Anticipates staff training requirements to maintain smooth department functioning.
Cross trains personnel to other functions where appropriate.
Provides status of office operations to the clinical practice manager in a timely manner.
Collaborates with clinical practice on departmental functioning, efficiency and growth opportunities.
Holds monthly staff meetings in collaboration with the physician POD Liaison.
Attends clinical practice manager’s meetings.
Consults and communicates with other departments in a professional manner.
Responds effectively in emergency situations.
Adequately trains staff in emergency response protocols and policies.
Acts as a patient advocate, upholding patient rights.