A professional registered nurse who provides individualized assistance to patients, families, and caregivers to help overcome health care system barriers. The role enhances the patient experience and clinical outcomes by providing seamless navigation throughout the continuum of care. The nurse collaborates with physicians and interdisciplinary teams to triage, coordinate, and consistently manage patient care; educates patients; and serves as a point of contact for patients and families. The role participates in strategic initiatives within the clinical program or service line, including developing, implementing, and monitoring navigation activities and sustainability. It facilitates shared decision-making and patient engagement by forming trusting relationships, addressing communication and health literacy needs, and helping patients integrate their values and preferences into treatment decisions. The position promotes positive outcomes for patients, providers, and the Sutter health care system.
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Career Level
Mid Level