Registered Nurse Manager – Triage Call Center
OrthoAtlanta•Atlanta, GA
About The Position
Are you a seasoned Registered Nurse with leadership experience and a passion for musculoskeletal care? Do you thrive in high-volume clinical environments and enjoy optimizing workflows and clinical quality? We are seeking an experienced RN Manager to lead our orthopedic triage and clinical support team, ensuring best-in-class patient care, efficient operations, and excellent staff performance.
Requirements
- Active Registered Nurse (RN) license in Georgia
- Minimum 3–5 years of clinical nursing experience (orthopedic experience strongly preferred)
- Prior leadership or supervisory experience
- Strong clinical judgment with comfort in call/triage oversight
- Excellent communication and team-building skills
Nice To Haves
- Experience in ambulatory orthopedic or specialty practice
- Background in triage protocol development
- EMR proficiency (e.g., Epic, Athena, etc.)
- Quality improvement experience
Responsibilities
- Lead, mentor, and develop a team of Medical Assistants Triage Operators
- Provide coaching and clinical oversight to ensure safe, standardized assessments
- Support performance evaluations and training initiatives
- Oversee orthopedic telephone and electronic triage operations
- Ensure adherence to triage protocols and escalation pathways
- Serve as the escalation point for complex triage decisions
- Collaborate with providers and operational leaders to refine protocols
- Monitor quality metrics (response times, escalation accuracy, patient outcomes)
- Drive workflow efficiencies and continuous improvement initiatives
- Partner with clinical leadership to standardize practices and education
- Serve as liaison between front-line staff, providers, and administration
- Lead clinical huddles and escalate patient safety concerns when needed
- Support onboarding and competency development for new hires
- Ensure accurate documentation and EMR best practices
- Maintain compliance with clinical standards, HIPAA, and regulatory requirements
- Participate in chart reviews and quality assurance programs
Benefits
- Competitive compensation and benefits package
- Opportunities for professional growth and clinical leadership development
- Collaborative, patient-focused culture
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
