Works with any department to address patient complaints. Experience in Critical Care or ED is a plus. Weekends will not typically be required unless a survey is on site. Requires 2 years of experience, with no exceptions. First-time travelers are allowed if they have 2+ years of experience. Responsibilities include ensuring timely intake, investigation, documentation, and response to CMS-defined grievances. Provide clinical oversight of event reporting, triage, and escalation. Facilitate and monitor RCAs and FMEAs, including corrective action plans. Support regulatory inquiries, complaint investigations, and survey readiness. Maintain continuity of critical risk management and patient safety functions. Review Medical Records for Mortality Chart Review.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed