About The Position

Solace is a Series C startup founded in 2022, aiming to simplify the complex U.S. healthcare system. The company pairs patients with expert advocates and provides tools for better decision-making and outcomes. Solace is looking for mission-driven individuals to join their growing, U.S.-based team to redefine healthcare. The role of a Registered Nurse (RN) Healthcare Advocate involves guiding patients through complex health concerns, helping them achieve health and wellness goals, and addressing Social Determinants of Health (SDOH). The advocate will act as an empathetic listener and an action-oriented guide to resolve patient problems. This is a 1099 contract position that is 100% remote, allowing for flexible hours (part-time, full-time, or in-between). All patient interactions are conducted via video or phone call.

Requirements

  • Registered Nurse (RN) license in good standing.
  • Experience working with diverse patient populations.
  • Empathy: You care deeply about people and have a drive to fight for those who can't fight for themselves.
  • Clinical and Organizational Skills: As an experienced RN, you can balance multiple tasks and work under pressure.
  • Technical Adaptation: You're able to learn new systems quickly and efficiently.
  • A Bias Toward Action: When you see something needs to get done, you step in and take care of it.
  • Applicants must be based in the United States.

Responsibilities

  • Learn Solace's proprietary system, tools, technology, and expectations, while also providing your unique experience in every interaction.
  • Build strong, trusting relationships with patients, where listening and empathy are the foundation for every interaction.
  • Identify and prioritize patients’ needs and build out a care plan to ensure consistent action over time.
  • Develop comprehensive patient care plans that holistically address social determinants of health, i.e. food resources, transportation access, and support at home.
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