Healthcare Advocate

TEKsystems•Tempe, AZ

8d•$21 - $21•Onsite

About The Position

The Healthcare Advocate will research and identify available healthcare options for members using the care navigation platform. This role involves coordinating services such as imaging (MRI, CT, ultrasound), physical therapy, surgeries, and other medical services. The advocate will communicate with healthcare providers via outbound calls, email, and fax to confirm availability, services, and requirements. Additionally, they will review medical documentation and fax clinical notes or paperwork when required. The position also requires working with out-of-network providers to pursue single case agreements when in-network options are unavailable. The Healthcare Advocate will provide accurate benefit information to members by researching plan details within internal systems and communicate professionally with members via phone and email on a daily basis. This role demands the ability to manage multiple cases simultaneously while maintaining strong attention to detail and follow-through, with the expectation to work independently after training, seeking guidance when needed.

Requirements

Experience in a healthcare administrative or patient‑facing role (doctor’s office, hospital, front office, insurance‑focused customer service, etc.)
Experience collaborating with providers and reviewing medical documentation
Strong customer service skills with comfort handling outbound calls
Highly organized, self‑motivated, and able to manage competing priorities
Customer service
Call center
data entry
healthcare industry

Responsibilities

Research and identify available healthcare options for members using the care navigation platform
Coordinate services such as imaging (MRI, CT, ultrasound), physical therapy, surgeries, and other medical services
Communicate with healthcare providers via outbound calls, email, and fax to confirm availability, services, and requirements
Review medical documentation and fax clinical notes or paperwork when required
Work with out‑of‑network providers to pursue single case agreements when in‑network options are unavailable
Provide accurate benefit information to members by researching plan details within internal systems
Communicate professionally with members via phone and email on a daily basis
Manage multiple cases simultaneously while maintaining strong attention to detail and follow‑through
Work independently after training, seeking guidance when needed