Nurse- CARDIO-VET Network RN Health Care Navigator

Veterans Health Administration • New York, NY

3d • Onsite

About The Position

The National CARDIO-VET Network is recruiting Registered Nurse Health Care Navigators. The duty location is VA NY Harbor Healthcare System, 423 East 23rd Street, New York, NY 10010. The position coordinates timely, streamlined, concierge-level care for Veterans, including coordinating transportation and lodging so Veterans can access cardiovascular procedures at the nearest Hub VA Medical Center with procedural capabilities. The navigator serves as a primary contact for Veterans and their families or caregivers, liaises between VA facilities, and manages care throughout the process. The role reports to the CARDIO-VET Nurse Manager and has an indirect relationship to the CARDIO-VET Social Determinants of Health Program Coordinator for duties involving socioeconomic needs.

The navigator supports the Cardiology Hub and Spoke network through consult management, care management, coordination of benefits, and complex care coordination or specialized case management. The role collaborates with interdisciplinary teams, supports patient education and self-management, and aligns high-quality care with performance indicators and business practice standards. Travel to multiple network duty stations may be required, including infrequent travel by government vehicle to Community Based Outpatient Clinics and the procedural hub, up to 25%. The position is not virtual; ad-hoc telework is available, and a compressed schedule may be available if consistent with the agency mission. The stated schedule is 7:30 a.m. to 4:00 p.m., Monday through Friday.

Applicants must meet VA nursing education and licensure requirements, demonstrate English proficiency, and hold a current, full, active, unrestricted U.S. nursing registration, subject to the stated Graduate Nurse Technician exception. Grade assignment depends on nursing education, specialized experience, and applicable scope and dimension criteria. A valid driver's license is required. Employment also entails citizenship and other federal hiring conditions, a pre-employment physical, background/security review, and participation in the seasonal influenza vaccination program.

Requirements

• Proficiency in basic written and spoken English.
• Graduation from an appropriately accredited school of professional nursing, or qualifying foreign nursing education and degree equivalency validation as applicable.
• Current, full, active, unrestricted registration as a graduate professional nurse in a U.S. State, Territory, Commonwealth, or the District of Columbia, subject to the stated Graduate Nurse Technician exception.
• Meet the nursing education, experience, scope, and dimension criteria for the grade and level sought.
• Valid driver's license.
• U.S. citizenship, except where non-citizens may be appointed under VA policy when qualified citizens cannot be recruited.
• Pass required pre-employment physical evaluation/examination and background/security investigation.
• Participate in the seasonal influenza vaccination program for VA Health Care Personnel.
• Complete required onboarding and application documentation; selected applicants may be required to serve a probationary period.

Responsibilities

• Coordinate transportation and lodging to help Veterans access cardiovascular procedures at the nearest capable Hub VA Medical Center.
• Assess, plan, implement, and evaluate care using age-specific components.
• Coordinate care focused on patient education, self-management, and customer satisfaction across the continuum of care.
• Follow established procedures, policies, and guidelines.
• Collaborate with interdisciplinary team members to influence care outcomes and contribute the professional nursing perspective.
• Lead complex care coordination and case management for Veterans requiring complex coordination or specialized case management.
• Serve as the primary point of contact for Veterans and their families or caregivers, communicating with the health care team.
• Manage consults, care, and coordination of benefits within the Cardiology Hub and Spoke network.
• Act as a liaison for Veterans between VA facilities and manage their care throughout the process.
• Support timely access to cardiology care and align care with performance indicators and business practice standards.
• Share knowledge with and support peers and other nurses, provide informal constructive feedback, and foster a safe environment for professional development.
• Partner with others to implement changes, evaluate evidence-based decisions and practice changes, and document outcomes at the program or service level.
• Travel infrequently by government vehicle to Community Based Outpatient Clinics and the procedural hub, with travel up to 25%.

Benefits

• Competitive salary, regular salary increases, and potential performance awards.
• 50 days of paid time off per year, including 26 days of annual leave, 13 days of sick leave, and 11 federal holidays.
• Traditional federal pension with five-year vesting and federal 401(k) with up to 5% in VA contributions.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree