Registered Nurse-Collaborative Care Case Manager

Veterans Health Administration • Cleveland, OH

3d • Onsite

About The Position

The VA Northeast Ohio Healthcare System is recruiting a full-time Registered Nurse (RN) – Collaborative Care Case Manager (CCCM) in Patient Care Administration Service (PCAS), Patient Transfer Care. The CCCM coordinates care and facilitates patient flow across the continuum of care, supporting timely transitions from admission through discharge for Veterans at the Louis Stokes Cleveland VA Medical Center.

The role provides case management for Veterans with acute, chronic, complex, catastrophic, and life-threatening conditions. The nurse works with Veterans, families, caregivers, and interdisciplinary healthcare teams to identify needs, connect patients with appropriate services, and promote continuity of care across settings. The position also contributes to clinical policies and guidelines, quality improvement, staff consultation, and evidence-based nursing practice.

This is a permanent, full-time position with a Monday–Friday schedule from 7:30 a.m. to 4:00 p.m. Telework and virtual work are not available. Relocation and recruitment incentives and permanent change-of-station authorization are not offered. The position is in the Excepted Service and does not confer competitive status.

Requirements

• Proficiency in basic written and spoken English.
• Graduation from an appropriately accredited school of professional nursing, subject to the education pathways and exceptions described in the announcement.
• Current, full, active, and unrestricted registration as a graduate professional nurse in a U.S. state, territory, commonwealth, or the District of Columbia, subject to the Graduate Nurse Technician exception described in the announcement.
• Meet the education and experience criteria for the assigned Nurse grade and level. The announcement describes qualification pathways from Nurse I, Level I through Nurse III, including nursing degrees and, at higher levels, specified professional or specialized nursing experience.
• U.S. citizenship, except that non-citizens may be appointed when recruiting qualified citizens is not possible under VA policy.
• Selected applicants must undergo applicable drug testing, background/security investigation, onboarding, and a pre-employment physical evaluation; seasonal influenza vaccination is required for VA health care personnel.
• Meet Selective Service registration requirements for males born after December 31, 1959.
• Ability to meet the position’s physical requirements, including prolonged sitting or standing; frequent keyboard and mouse use; adequate vision and hearing; bending, grasping, kneeling, moderate lifting and carrying up to 35 pounds, pushing and pulling items up to 35 pounds, reaching, pivoting, squatting, walking, twisting, and using an appropriate mechanical lift with proper body mechanics.

Nice To Haves

• Five years of nursing experience.
• Experience caring for Veterans diagnosed with dementia.
• Case management experience.

Responsibilities

• Coordinate patient care, discharge planning, and transitions from inpatient to outpatient settings.
• Provide case management for Veterans with acute, chronic, complex, catastrophic, and life-threatening health conditions.
• Assist Veterans, families, and caregivers in identifying and accessing appropriate healthcare services and resources.
• Collaborate with interdisciplinary teams and providers across levels and sites of care to ensure continuity of care.
• Assess and address psychosocial, nursing, medical, and post-discharge needs of Veterans and caregivers.
• Monitor, evaluate, and document care coordination outcomes to support timely and appropriate service delivery.
• Participate in developing, implementing, evaluating, and revising policies, procedures, and clinical practice guidelines.
• Provide leadership and consultation to healthcare staff and support knowledge sharing and quality improvement in care coordination and case management.
• Promote a safe, supportive environment that fosters professional development and evidence-based nursing practice.
• Use National UMAC-approved utilization management criteria and software applications to analyze resource utilization, identify system barriers, and improve patient throughput and organizational performance.

Benefits

• Competitive salary, regular salary increases, and potential performance awards.
• 50 days of paid time off per year: 26 days of annual leave, 13 days of sick leave, and 11 paid Federal holidays.
• Traditional federal pension, with five-year vesting.
• Federal 401(k), with VA contributions of up to 5%.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree