Registered Nurse (CNII) - Patient Engagement Center, MyChart

Duke Careers•Durham, NC

4d•Hybrid

About The Position

The MyChart Department supports the delivery of high-quality, patient-centered care by managing and optimizing the My Duke Health portal, a secure electronic medical record system. This department ensures patients have seamless access to their health information, appointment scheduling, video visits, billing, and non-urgent medical services. Through collaboration with clinical teams and the use of digital tools, the department enhances communication, streamlines workflows, and promotes patient engagement across the continuum of care.

Requirements

Graduation from an accredited BSN program.
Graduation from an accredited Bachelor’s Degree in Nursing (or higher), Associate's Degree in Nursing or Nursing Diploma program is required.
All registered nurses without a Bachelor's degree in Nursing (or higher) will be required to enroll in an appropriate BSN program within two years of their start date and to complete the program within five years of their start date.
Twelve months of appropriate clinical experience is required.
Must have current or compact RN licensure in the state of North Carolina.
BLS required.
Knowledge of scope of the registered nurse, licensed practical nurse and unlicensed staff
Knowledge of and appropriate application of the nursing process
Knowledge of professional theory, practice and procedure
Ability to assess nursing needs of acute and chronically ill patients and their families
Ability to independently seek out resources and work collaboratively
Ability to establish and maintain effective working relationships
Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others
Ability to teach patients and families in accordance with the nursing plan of care
Ability to use sensory and cognitive functions to process and prioritize information, treatment, and follow-up
Ability to use fine motor skills
Competent in BLS and/or other specialized life support requirements designated by work area
Ability to record activities, document assessments, plan of care, interventions, evaluation and re-evaluation of patient status
Ability to use computer and learn new software programs
Able to document and communicate pertinent information using computer and/or paper documentation tools
Ability to navigate the entity to provide clinical care for patients
Ability to withstand prolonged standing and walking.
Ability to remain focused and organized
Working knowledge of procedures and techniques involved in administering routine and special treatments to patients
Working knowledge of infection control procedures and safety precautions
Working knowledge and completion of appropriate The Joint Commission (TJC) and other regulatory requirements
Pre-employment Physical Capacity Testing Required

Nice To Haves

Exception: Registered nurses hired between July 1, 2014 and April 11, 2021 without a Bachelor's degree in Nursing (or higher) are encouraged to enroll in an appropriate BSN program within two years of their start date but must complete the program within five years of their start date.
Registered nurses hired before July 1, 2014 are not required to enroll in a BSN program to remain in this job classification.

Responsibilities

Plan and provide professional nursing care for patients in accordance with the medical and nursing plans of care and established policies and procedures.
Provide nursing services to patients and families in accordance with the scope of the RN as defined by the North Carolina Board of Nursing.
Plan, provide, supervise and document professional nursing care utilizing the nursing process for patients in accordance with physician orders and established policies and procedures.
Use professional nursing judgment to individualize the plan of care based on assessment of the patient's baseline needs and response to care.
Delegate tasks and supervise the activities of other licensed and unlicensed care providers.
Assist other nursing personnel in the delivery of nursing care and act as team leader or charge nurse for a group of patients or an entire unit as assigned.
Monitor and initiate corrective action to maintain the environment of care including equipment and material resources.
Participate in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings.
Act as preceptor and support the development of other staff and formal learners.
Participate in the identification of clinical or operational performance improvement opportunities and in performance improvement activities.
Perform other related duties incidental to the work described herein.