Patient Engagement Representative-Call Center

River Valley Health • Loyalsock Township, PA

7d • Onsite

About The Position

The Patient Engagement Representative- Call Center must demonstrate the ability to multi-task, manage simultaneous communications, and set priorities while maintaining exceptional first line patient service and interpersonal behaviors in a confidential manner. This position is initially focused in the call center. The successful candidate must demonstrate the ability to work in a fast paced setting, have strong computer skills, and be able to manage a large volume of calls. The OA possesses the ability to work independently while maintaining a calm demeanor and good judgment in a fast paced environment.

Requirements

• High school diploma or equivalent.
• Excellent communication skills and ability to handle high call volume.

Nice To Haves

• Previous experience in a call center or medical office setting preferred.
• Familiarity with electronic health records (EHR) systems is a plus.
• Physician practice experience is preferred.

Responsibilities

• Answering inbound telephone calls promptly, politely, and professionally.
• Assisting patients with appointment scheduling, rescheduling, and inquiries related to medical services.
• Providing exceptional customer service by addressing patients’ needs and concerns.
• Maintaining accurate records of patient interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED