Registered Nurse- Case Manager

ConnectMed360 • Louisville, KY

3d • $86,000 • Remote

About The Position

ConnectMed360 is a patient support model that connects manufacturers, providers, and patients to simplify the patient journey and deliver specialty medications and coordinated care. The Registered Nurse Case Manager manages the program referral process from start to finish, responds to patient and physician needs, and provides exceptional customer service. The role contacts patients, assesses barriers to starting and completing therapy, and supports each patient from enrollment through treatment to help ensure a timely, successful experience.

The position serves as a resource and educator for patients navigating treatment, chronic or life-threatening conditions, and related emotional and financial concerns. It provides information about insurance coverage, out-of-pocket costs, financial assistance resources, prescribed therapies, expected side effects, stress management, and proper medication administration and dosing. The RN Case Manager also connects patients with support for needs outside the program and reports adverse events and product complaints according to applicable procedures and practices.

This is a full-time remote-work-available role with a Monday–Friday schedule. Listed schedule options are 8:00 AM–4:30 PM EST, 10:00 AM–6:30 PM EST, or 11:30 AM–8:00 PM EST. Starting pay is $86,000 and up, depending on experience, plus bonus opportunities.

Requirements

• Current Registered Nurse license.
• Two to three years of nursing experience.
• Nurse Case Manager experience through a patient support program.
• Nursing experience demonstrating competence in educating and managing patients.

Nice To Haves

• BSN or MSN.
• Two to three years of oncology nursing experience.
• Nursing experience demonstrating competence in educating and managing patients with a cancer diagnosis is strongly preferred.
• Call center utilization management, case management, or clinical trial experience preferred.

Responsibilities

• Manage the program referral process from start to finish accurately and in a timely manner, while addressing patient and physician needs.
• Serve as a consistent resource throughout program services, identifying barriers to therapy and helping patients understand and navigate them.
• Educate patients about clinical treatments and the emotional and financial implications of a new diagnosis or chronic or life-threatening condition.
• Explain how to contact and work with insurance payers to determine coverage, anticipated out-of-pocket costs, and applicable financial assistance resources.
• Educate patients about prescribed therapy, treatment course, expected side effects based on manufacturer product information, and support for managing diagnosis-related stress.
• Educate patients on proper administration and dosing of prescribed therapy.
• Empower patients to participate in their care by triaging them to support for non-program needs, including social or other intervention programs.
• Report adverse events and product complaints in accordance with SOPs and good manufacturer practices.
• Perform other duties as assigned by management.
• Conduct job responsibilities in accordance with the Company’s Code of Business Conduct and Ethics, policies and procedures, Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Benefits

• Medical, dental, and vision benefits.
• 401(k) opportunity.
• Paid time off and paid holidays.
• Tuition reimbursement.
• Company-paid life insurance and short- and long-term disability benefits.
• Bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed