Registered Nurse- Case Manager
About The Position
The Registered Nurse Case Manager ensures timely and accurate handling of the program referral process from start to finish and addresses other patient and doctor needs while providing exceptional customer service. The role contacts program patients and assesses barriers that may affect successful therapy initiation and completion. The RN Case Manager is actively involved with each patient from program enrollment through treatment to facilitate a timely and successful patient experience. The nurse serves as a consistent resource throughout program services, educates patients about their treatment and the emotional and financial implications of a diagnosis, and supports them in navigating barriers to care. The position also reports adverse events and product complaints according to standard operating procedures and applicable manufacturer practices, and performs other duties assigned by management. Responsibilities must be carried out in accordance with company policies, applicable laws, compliance requirements, and professional standards.
Requirements
- Registered Nurse license.
- 2–3 years of nursing experience.
- Nurse Case Manager experience through a patient support program.
- Nursing experience demonstrating competence in educating and managing patients.
Nice To Haves
- BSN or MSN.
- 2–3 years of oncology nursing experience.
- Nursing experience demonstrating competence in educating and managing patients with a cancer diagnosis; strongly preferred.
- Call Center Utilization Management, Case Management, or Clinical Trial experience preferred.
Responsibilities
- Serve as a consistent resource throughout program services, identifying barriers to therapy and helping patients understand and navigate them.
- Educate patients about clinical treatments and the emotional and financial implications of a new diagnosis or chronic or life-threatening condition.
- Help patients contact and work with insurance payers to determine coverage benefits, anticipated out-of-pocket therapy costs, and applicable financial assistance resources.
- Educate patients about prescribed therapy and treatment courses, expected side effects according to manufacturer product information, and ways to manage diagnosis-related stress.
- Educate patients about proper administration and dosing of prescribed therapy.
- Empower patients to participate in their care by triaging non-program needs to appropriate social or other intervention programs.
- Report adverse events and product complaints in accordance with SOPs and good manufacturer practices.
- Perform other duties as assigned by management.
- Conduct job responsibilities in accordance with the Company’s Code of Business Conduct and Ethics, policies and procedures, Corporate Compliance Agreement, applicable federal and state laws, and professional standards.
Benefits
- Medical, dental, and vision coverage.
- 401(k) opportunity.
- Paid time off and paid holidays.
- Tuition reimbursement.
- Company-paid life insurance.
- Company-paid short- and long-term disability.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
