Registered Nurse Call Center

Rotech Healthcare Inc.•Murray, KY

6h•Onsite

About The Position

We are seeking a dedicated Registered Nurse Call Center to join our team. In this position, you are responsible for providing telephonic support regarding respiratory equipment/supplies within their clinical expertise and education to field staff, referral sources, patients and caregivers. Also responsible for performing all tasks and communication related to CPAP compliance. Pay range between $26 - $35 depending on experience and license Monday - Friday; 8am - 5pm with a 4-6 week On-Call rotation

Requirements

High school diploma or GED equivalent, required
Credentials as a Registered Nurse (RN)
Licensed in primary state of home office as required by state law and provide a copy of license to the location
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive information
Make appropriate recommendations for changes to patient care as dictated by patient assessment
Multi-task along with attention to detail
Review patient charts and discern compliance with Rotech’s policies and procedures
Self-motivation, organized, time-management and deductive problem solving skills
Troubleshoot clinical issues and resolve equipment issues over the phone
Work independently and as part of a team
Email transmission and communication
Internet navigation and research
Microsoft applications; Outlook, Word and Excel
Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Understands use of all applicable home respiratory equipment and supplies

Nice To Haves

Completion of an accredited program/degree in respiratory care/therapy or related science is preferred; nursing or other paramedical training may be acceptable depending upon state licensure laws
Maintain CEUs as required by state law, and if not required by state law, then maintain a minimum of 4 CEUs per year
May be required to obtain license in neighboring states as required by service area of location
Experience with home respiratory care, preferred
One year of related work experience, preferred

Responsibilities

Available for on-call assignments as needed, flexibility to cover 24/7 call center operation; at this time the rotation is every 4 to 6 weeks
On-call responsibilities are for phone consultations during non-business hours (e.g., AHCC locations)
Counsels and re-educates non-compliant patients based on physicians’ instructions
Gathers information from patients, care-givers, field personnel, etc. regarding equipment problems and troubleshoots problems based on information provided
Initiates patient enrollment into CPAP Compliance Program
Learns and understands basic insurance guidelines
Maintains continuing education as necessary for performance of job responsibilities and as required for state licensure or certification
Maintains up-to-date licensure certification or other requirements per state law in the state(s) of practice
Makes determination of need for a physical visit when all other measures have been taken and are unsuccessful; contacts the location via e-mail or dispatches the PST or other personnel for physical visit
Monitors patient’s progress according to patient specific insurance guidelines and/or Rotech time-frame
Performs diligence in securing all company information, including but not limited to company and patient information
Provides Clinical support to locations/field personnel with clinical related problems or needs, to answer troubleshooting questions
Provides patient education as applicable; education may include respiratory equipment use, maintenance and safety, physician’s prescription for equipment use, importance of compliance with physician’s prescription, benefits of therapy, potential consequences of noncompliance and potential adverse reactions/side effects from therapy
Reviews appropriate manufacture system for compliance tracking
Performs other duties as assigned

Benefits

Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations