Call Center Nurse - Avadel
ASSISTRX LLC•Overland Park, KS
•$38 - $47•Onsite
About The Position
The purpose of the Call Center Nurse is to provide education and support to individuals inquiring about products/medications supported by Patient Services. The Patient Services Support Nurse will function as a resource for non-clinical associates who triage inbound calls. The nurse will record patient data and follow regulatory requirements. The nurse will also support various programs and initiatives.
Requirements
- Registered Nurse (BSN or RN); valid nursing license based on location and project requirement.
- Computer skills: Microsoft Office Suite.
- 2 years nursing experience with at least 3 years of other clinical experience involving the analysis and interpretation of insurance coverage.
Nice To Haves
- 3 to 5 years of experience interacting with healthcare providers regarding health insurance plan requirements
Responsibilities
- Receives and makes calls to individuals regarding assigned disease states supported by Patient Services.
- Supports patients through education and setting of proper expectations of treatment
- Documents all calls to meet the requirements of management, regulatory, and compliance.
- Works on special projects, as required.
- Handles difficult patient situations when they arise.
- Performs other related duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
