After Hours Triage and Clinical Support RN | Riverside Home Health and Hospice | Full time EX | Grants Pass, OR

Riverside Home Health & Hospice•Grants Pass, OR

1d•Remote

About The Position

Healthcare doesn’t stop when the office closes. Some of the most important decisions happen after hours—when a hospice patient develops new symptoms, a home health nurse needs clinical guidance, a provider requires support, or a family simply needs reassurance. As Riverside’s After-Hours Triage & Clinical Support Nurse, you’ll be the experienced clinical leader helping patients, families, clinicians, and providers navigate those moments with confidence. This is much more than answering phone calls. You’ll serve as the clinical hub for Hospice, and Provider Services, providing expert triage, supporting field clinicians, ensuring quality documentation, and helping our teams deliver exceptional care after hours. If you’re an experienced RN who enjoys critical thinking, independent decision-making, and supporting both patients and fellow clinicians, this is a unique opportunity to make a significant impact from wherever you work. When families call after hours, they’re often experiencing one of the most stressful moments of their healthcare journey. When field nurses need support, they need someone they can trust. When patients require urgent intervention, every decision matters. As Riverside’s After-Hours Triage & Clinical Support Nurse, you’ll help ensure patients receive the right care at the right time while supporting clinicians across Hospice, and Provider Services. Your work directly impacts patient comfort and safety, family confidence and peace of mind, reduction of unnecessary emergency department visits and hospitalizations, timely symptom management, clinical decision support for field staff, quality documentation and regulatory compliance, patient satisfaction and service recovery, and strong relationships with community partners. Every shift helps hundreds of patients continue receiving exceptional care—even while the rest of the organization is sleeping.

Requirements

Active Oregon Registered Nurse (RN) license
Graduate of an accredited school of nursing
Current CPR certification
Minimum of two years of nursing experience
Homecare Homebase (HCHB) experience required
Excellent clinical assessment and critical-thinking skills
Strong communication and documentation abilities
Ability to work independently with minimal supervision
Excellent organization and time-management skills
Comfortable providing clinical guidance to fellow nurses and collaborating with physicians and interdisciplinary teams

Nice To Haves

Hospice experience strongly preferred
Hospice triage experience strongly preferred

Responsibilities

Provide after-hours telephone triage for Hospice, and Provider Services patients
Assess patient symptoms and determine the appropriate level of care
Provide evidence-based symptom management recommendations
Determine when field visits are necessary and coordinate appropriate follow-up
Collaborate with providers regarding medications, treatment plans, and physician orders
Serve as the primary clinical resource for after-hours field nurses
Support on-call RNs and LPNs with clinical questions and complex patient situations
Provide real-time guidance regarding symptom management, patient care, and agency processes
Escalate complex concerns to leadership when appropriate.
Place orders for after-hours medications refill needs and coordinate with the pharmacy.
Coordinate after-hours visits with hospice runners and on-call clinicians
Process physician orders and scheduling workflows
Ensure timely communication with each patient’s care team
Maintain continuity of care across Home Health, Hospice, and Provider Services
Complete accurate documentation within Homecare Homebase (HCHB)
Conduct routine chart audits for quality and regulatory compliance
Participate in QAPI initiatives and performance improvement projects
Assist with CAHPS and patient satisfaction initiatives
Identify opportunities for service recovery and quality improvement
Complete welcome calls for newly admitted hospice patients and families
Conduct routine patient and caregiver satisfaction calls
Build positive relationships with facility partners
Help ensure every patient and family experiences Riverside’s commitment to Life Changing Service