Registered Client Service Associate

Morgan Stanley • Greenwood Village, CO

1d • Onsite

About The Position

Registered Client Service Associates provide exceptional service to clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. A successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs, leading with a client first mindset. Morgan Stanley raises, manages, and allocates capital for clients, helping them reach their goals, and has done so for 90 years. The company's values include putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back. These values guide daily decisions for clients, communities, and over 80,000 employees across 1,200 offices in 42 countries. Employees at Morgan Stanley work alongside talented individuals in a supportive and empowering environment, characterized by relentless collaboration and creative thinking, fueled by diverse backgrounds and experiences. The company supports employees and their families throughout their work-life journey, offering attractive and comprehensive benefits and perks, with opportunities for career advancement. Morgan Stanley is dedicated to providing first-class service to clients, reflecting a commitment to creating a more sustainable future and fostering stronger communities globally, demonstrating belief in transformative thinking, innovative strategies, and leading-edge solutions.

Requirements

• High School Diploma/Equivalency
• Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
• Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
• Detail orientated with superior organizational skills and ability to prioritize
• Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)
• Exceptional writing, interpersonal and client service skills
• Strong time management skills
• Team player with the ability to collaborate with others
• Ability to work in a fast-paced, evolving environment
• Adaptable and ability to multitask
• Goal oriented, self-motivated and results driven

Nice To Haves

• College degree preferred
• Two or more years of industry experience preferred

Responsibilities

• Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships
• Executing money movement transactions at the request of the client and/or FA/PWA/team
• Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit)
• Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team
• Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)
• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team
• Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance)
• Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team
• Supporting the FAs / PWAs / teams’ marketing strategy (e.g., website maintenance)
• Assist FAs / PWAs/ teams in delivering against their business plan and client service model
• Remaining current on all policies, procedures, and new platforms
• Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management
• Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed)
• Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
• Maintaining travel itineraries, preparing expense reports and managing the reimbursement process
• Assisting with general in-office support functions such as copying, filing and scanning documentation
• Preparing and submitting expense reports for processing at the direction of the FA/PWA

Benefits

• Medical
• Prescription Drug
• Dental
• Vision
• Health Savings Account
• Dependent Day Care Savings Account
• Life Insurance
• Disability and Other Insurance Plans
• Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 10 Vacation Days annually)
• 10 Paid Holidays
• 401(k)
• Short/Long Term Disability
• Ample opportunity to move about the business for those who show passion and grit in their work
• Support for employees and their families at every point along their work-life journey
• Attractive and comprehensive employee benefits and perks in the industry

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees