Registered Client Service Associate-Winston Salem, NC

Raymond James•Winston Salem, NC

7d•Onsite

About The Position

Raymond James is seeking a dynamic, motivated, detail-oriented, and creative problem solver to join their growing team as a Registered Client Service Associate. This essential role provides high-quality, high-touch critical administrative support to Financial Advisors, their prospective and existing clients, and other branch staff team members. The ideal candidate will possess effective communication skills across multiple platforms (phone, email, in-person, virtual) and the ability to organize, manage, and track multiple, detailed tasks with frequently changing priorities and deadlines in a fast-paced, task-oriented environment.

Requirements

High School Diploma or equivalent.
One (1) or more years of securities industry or related work experience preferred, or an equivalent combination of experience, education, and/or training as approved by Human Resources.
General Experience - 7 to 12 months.
SIE (Securities Industry Essentials Exam) required, provided that an exemption or grandfathering cannot be applied.
Series 7 required.
Series 63, 65 and/or 66 as required by state.
Knowledge of company's working structure, policies, mission, and strategies.
Knowledge of managed account platforms.
Knowledge of general office practices, procedures, and methods.
Knowledge of investment concepts, practices, and procedures used in the securities industry.
Knowledge of financial markets, products, and industry regulations.
Knowledge of trading terminology.
Proficiency with Client Relationship Management (CRM) software, or similar contact management software.
Proficiency with goal planning software.
Proficiency with Excel, including developing spreadsheets as needed and for ongoing reporting.
Effective communication across multiple client interactive platforms (in-person, virtual, phone, and mail).
Ability to operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
Ability to analyze and research account information.
Ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment.
Ability to identify time-sensitive items and assess competing priorities.
Ability to take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions, or concerns.
Ability to handle stressful situations and provide a high level of customer service in a calm and professional manner.
Ability to analyze problems and establish solutions in a fast-paced environment.
Ability to use mathematics sufficient to process account and transaction information.
Ability to use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually.
Ability to work both independently and as part of a cohesive team.
Ability to provide a high level of customer service.

Nice To Haves

Less than 25% travel.

Responsibilities

Serves as the first point of contact for a high volume of daily interactions, including basic inquiries, providing quotes, and scheduling meetings with prospective and existing clients via phone, in-person, virtually, and through mailings.
Works independently and within a dynamic team to provide crucial support to financial advisors and the branch office.
Onboards new clients, opens new client accounts, and researches client and security information using internal databases and other technologies.
Ensures key client information and documentation is current with firm and industry requirements, rules, and regulations.
Processes and monitors the transfer of assets to ensure all assets and cost basis were successfully received.
Monitors available cash awaiting investment, including running weekly cash and cash equivalent reports and contacting clients with investment opportunities to maximize returns.
Reviews, assesses, and responds to all corporate action items and client account alerts.
Prepares financial reports, spreadsheets, and other materials for client meetings.
Inputs orders and rebalances portfolios on behalf of the Financial Advisors.
Creates and maintains records and files utilizing Client Relationship Management (CRM) software.
Assists Financial Advisors with marketing efforts, including seminars and other client-facing events.
Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.
Performs other duties and responsibilities as assigned.