Client Relationship Specialist - Winston-Salem, NC

Charles Schwab Inc. • Winston-Salem, NC

1d • $24 - $40 • Onsite

About The Position

At Schwab, you’re empowered to make a meaningful impact—for clients and for your career. As a Client Relationship Specialist (CRS), you play a vital role in delivering a personalized, high-quality client experience while supporting the operational success of the branch. This role is an excellent entry point into the financial services industry, offering hands-on client interaction, exposure to wealth management services, and a clear path for growth. In this role, you will ensure clients feel heard, supported, and confident in their relationship with Schwab. Development is central to this role, and Schwab provides the resources, coaching, and learning opportunities to help you build skills and expand your career—including support for required licensing aligned to your goals.

Requirements

• 1+ years of client-facing or customer service experience
• Attention to Detail: Complete requests and tasks accurately while following established processes, while effectively prioritizing work to meet deadlines
• Maintain strong organization of tasks, client requests, and follow-ups to ensure timely and consistent execution
• Ensure high-quality, error-free work and identify discrepancies or issues early
• Active Listening: Listen carefully to understand client needs and respond with clarity and accurate communication
• Ask thoughtful questions, confirm understanding, and adapt communication style to ensure alignment
• Building Collaborative Relationships: Partner effectively with internal teams to deliver seamless client experiences
• Build trust through professionalism, responsiveness, and reliability
• Adaptability: Adjust to changing priorities, client needs, and processes in a fast-paced environment
• Remain flexible and solution-oriented when navigating new or complex situations
• Coachability: Demonstrate openness to feedback and apply it to improve performance
• Show a willingness to learn, grow, and adopt new approaches or skills

Responsibilities

• Deliver a welcoming, inclusive client experience by understanding needs and resolving requests with accuracy and care.
• Support daily branch operations, including account servicing, documentation, and follow-up with strong attention to detail.
• Communicate effectively with clients and colleagues, adapting to different styles and needs.
• Use active listening to understand priorities and escalate issues when needed.
• Manage multiple tasks and priorities to meet deadlines and maintain quality.
• Partner with team members to drive client engagement and operational excellence.
• Build trust and long-term relationships through professionalism, reliability, and a client-first mindset.

Benefits

• Schwab Training & Development
• Client Relationship Specialist University (CRSU) a four-week, live virtual training program
• hands-on training and mentorship
• support from your manager, peers, and dedicated mentors
• Career Pathing
• Competitive Compensation
• bonus and incentive opportunities tied to performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed