Registered Client Assistant II (Hybrid--Richmond, VA) Wealth Management

Atlantic Union Bank Careers•Glen Allen, VA

12d•Hybrid

About The Position

This position is responsible for acting as a liaison between clients, Financial Advisors, and back-office operations. The individual performs a variety of complex organizational duties related to the updating and organizing of information for the branch, client files, and office files. The role involves ensuring each customer receives outstanding client experience, maintaining and servicing client needs for both brokerage and direct accounts, and communicating with teammates and others outside the corporation to exchange information and provide customer service. The position also involves establishing, maintaining, and updating department files and client records, compiling data, and performing moderate mathematical calculations for reports and correspondence. Adherence to all company policies, procedures, practices, and applicable laws and regulations is required. This role also mentors the Client Assistant I position and may perform other duties as assigned.

Requirements

High School diploma; or equivalent; some higher education course completion work preferred.
Minimum of five years of experience in financial services industry.
FINRA registrations to include Series 7 and 63 (required)
State of Virginia life insurance and annuities licenses (required)
Ability to multi-task and establish priorities.
Excellent customer service skills.
Proficient computer skills relevant to Microsoft Office Suites and on-line systems.
Advanced math and analytical skills.
Excellent written, oral, interpersonal, and negotiating skills with ability to provide information and courteous responses to requests from clients, teammates and others.
Working knowledge of standard office equipment (phone, copier, fax, and printer/scanner) and general office procedures.
Ability to work with minimum supervision.

Responsibilities

Ensure that each customer receives outstanding client experience.
Maintain and service client needs for both brokerage and direct accounts.
Communicate with teammates inside and others outside the corporation to exchange information and/or provide customer service.
Establish, maintain and update department files and/or client files and records.
Compile data and perform moderate mathematical calculations such as preparing reports and correspondence as needed.
Adhere to all company policies, procedures and practices, as well as applicable laws and regulations governing bank, Atlantic Union Financial Consultants and products offered.
Mentors Client Assistant I position.
Other duties as assigned, including tasks that support essential functions; and may be changed or redesigned.