Regional Workplace Operations Manager

Airbnb•Seattle, WA

7d•Onsite

About The Position

The Employee Experience team at Airbnb is seeking a Regional Workplace Operations Manager to oversee workplace experience, events, and culture. This role is crucial for bringing Airbnb's brand to life by creating a welcoming, functional, and inspiring office environment that fosters connection and productivity. The manager will act as a liaison between office operations, hospitality, employee engagement, and the local community, collaborating with various departments like Talent, IT, Security, and Communications. They will also integrate platform hosts into the daily office experience, emphasizing service and hospitality.

Requirements

6–9+ years of experience in workplace experience, hospitality, events, employee engagement, operations, or related fields
Experience owning and executing programs, events, or operational experiences end-to-end
Strong hospitality mindset with a passion for creating thoughtful and high-quality experiences
Experience managing vendors, operational partners, or service delivery teams
Strong stakeholder management and relationship-building skills across diverse teams and leadership levels
Ability to operate autonomously, navigate ambiguity, and manage multiple priorities simultaneously
Strong organizational and operational execution skills with attention to detail
Excellent written and verbal communication skills
Passion for Airbnb’s mission, culture, and values

Nice To Haves

Experience supporting employee engagement, cultural programming, gatherings, or community-building initiatives is preferred
Ability to balance strategic thinking with hands-on execution

Responsibilities

Oversee the daily office experience, ensuring a seamless, hospitality-forward environment for employees and guests.
Direct and orchestrate on-site vendors and operational partners, including those for food, facilities, events, and hospitality, to ensure consistent service delivery and experience quality.
Provide operational oversight and direction to on-site vendors and service partners.
Own escalation management and drive resolution for operational issues.
Partner closely with Security, IT, and other operational teams to ensure seamless day-to-day operations.
Act as the 'Voice of the Office,' helping employees navigate the workplace experience and ensuring the office feels connected, informed, and supported.
Monitor employee sentiment and proactively identify opportunities to improve the office experience, communication, and engagement.
Ensure the office is consistently prepared to support high-visibility visits, events, and business moments.
Partner with Regional Gathering Programs to support successful delivery of offsites, leadership visits, and strategic gatherings.
Provide local stakeholder coordination, hospitality leadership, vendor management, and onsite execution support for events, offsites, and engagement activities.
Adapt office experiences to local needs while maintaining consistency with Airbnb's culture and values.
Develop strong relationships with local leaders, executive admins, Airfinity groups, cross-functional partners, and other key stakeholders.
Act as a trusted partner and connector across teams, helping identify opportunities to strengthen office culture, engagement, and employee experience.
Partner with leaders to support meaningful moments of connection within the office and across teams.
Provide oversight and mentorship to Office Managers within the region, ensuring consistency of standards and experience across proximate offices.