Regional Workplace Operations Manager

Airbnb•Seattle, WA

8d•$132,000 - $155,000•Onsite

About The Position

The Employee Experience team at Airbnb is dedicated to shaping the company's future. The Regional Workplace Operations Manager plays a crucial role at the intersection of workplace experience, events, and culture. This position is responsible for embodying the Airbnb brand by creating an intentional, welcoming, and highly functional office environment that fosters connection, productivity, and inspiration for employees, leaders, and guests. Similar to how Airbnb hosts offer unique experiences, this role aims to deliver aspirational expectations in the workplace. The role acts as a central point of contact for office operations, hospitality, employee engagement, and local community experiences. It involves close collaboration with various departments such as Talent, IT, Security, Communications, Executive Support, and local leadership to ensure each office authentically reflects Airbnb's culture and values in a scalable manner. The role also integrates platform hosts into the daily office experience, emphasizing service and experience. As the Regional Workplace Operations Manager, you will be the primary caretaker of the employee and guest experience within your designated office. Your goal is to cultivate a hospitality-driven environment where individuals feel welcomed, supported, and connected to Airbnb and each other. You will manage the day-to-day office operations while also spearheading local engagement and gathering initiatives to strengthen culture and community. This includes directing and coordinating external vendors and operational partners to ensure seamless delivery of hospitality, food, facilities, and event services. You will also provide guidance and mentorship to Office Managers in your region, ensuring consistent standards and experiences across multiple offices. Success in this role hinges on strong operational ownership, excellent interpersonal skills, creativity, the ability to navigate ambiguity, and a balance between strategic planning and hands-on execution. A key aspect of this role is to be proactive and anticipate the needs of everyone interacting with the office space.

Requirements

6–9+ years of experience in workplace experience, hospitality, events, employee engagement, operations, or related fields
Experience owning and executing programs, events, or operational experiences end-to-end
Strong hospitality mindset with a passion for creating thoughtful and high-quality experiences
Experience managing vendors, operational partners, or service delivery teams
Strong stakeholder management and relationship-building skills across diverse teams and leadership levels
Ability to operate autonomously, navigate ambiguity, and manage multiple priorities simultaneously
Strong organizational and operational execution skills with attention to detail
Excellent written and verbal communication skills
Ability to balance strategic thinking with hands-on execution
Passion for Airbnb’s mission, culture, and values

Nice To Haves

Experience supporting employee engagement, cultural programming, gatherings, or community-building initiatives is preferred

Responsibilities

Lead Through Hospitality: Maintain a visible, approachable, and highly responsive presence within the office community. Create a warm, thoughtful, and highly responsive environment where employees and visitors feel genuinely welcomed and cared for. Lead with calmness, flexibility, and attention to detail while balancing multiple priorities and adapting to changing business needs. Support and guide vendors and partners to operate as one cohesive hospitality team in service of the office community.
Drive Operational Excellence: Establish and maintain office operating standards that ensure consistency of hospitality, communication, service delivery, and workplace experience. Monitor office utilization, employee feedback, operational performance, and service quality to identify opportunities for improvement. Contribute local insights and best practices that help shape the evolution of workplace standards across the broader portfolio. Develop repeatable processes and playbooks that enable scalable, high-quality office experiences.
Own the Office Experience: Oversee the holistic daily office experience, ensuring the space operates smoothly and delivers a welcoming, hospitality-forward environment for employees and guests. Treat the office as your listing, demonstrating a strong sense of ownership. Serve as the day-to-day steward of the office environment, ensuring the space is operationally seamless, hospitality-forward, and consistently ready to support great work, connection, and high-visibility moments. Provide operational oversight and direction to on-site vendors and service partners. Direct and orchestrate on-site vendors and operational vendors including food, facilities, events, and hospitality to ensure consistent service delivery and experience quality. Own escalation management and drive resolution. Partner closely with Security, IT and other operational teams to ensure seamless day-to-day operations. Act as the “Voice of the Office,” helping employees navigate the workplace experience and ensuring the office feels connected, informed, and supported. Monitor employee sentiment and proactively identify opportunities to improve the office experience, communication, and engagement.
Enable Gathering & Engagement Experiences: Ensure the office is consistently prepared to support high-visibility visits, events, and business moments. Partner with Regional Gathering Programs to support successful delivery of offsites, leadership visits and strategic gatherings. Provide local stakeholder coordination, hospitality leadership, vendor management, and onsite execution support as needed. Support onsite execution for local events, offsites, and engagement activities, ensuring thoughtful hospitality, operational excellence, and strong attendee experience. Adapt office experiences to local needs while maintaining consistency with Airbnb culture and values.
Build Strong Partnerships: Develop strong relationships with local leaders, executive admins, Airfinity groups, cross-functional partners and other key stakeholders. Act as a trusted partner and connector across teams, helping identify opportunities to strengthen office culture, engagement, and employee experience. Partner with leaders to support meaningful moments of connection within the office and across teams.