Regional Workplace Experience Lead

JLL•San Jose, CA

3d•$111,800 - $178,100•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL - Regional Workplace Experience Lead (Americas) Transform at JLL as a Regional Workplace Experience Lead on a global client account in our Technology Division! Our client is is a prominent Fortune 500 software company. This region would encompass their America's portfolio. You will sit at their world HQ's or their RTP hub in Raleigh. Location: Flexible, ideally San Jose or Raleigh Work Schedule: Onsite, M-F 7-4 PT ideally Travel requirements: 20-30% Reports to: Account Director Estimated base salary for this position in San Jose: $145,300 - $178,100 & $111,800 - 137,000 in Raleigh

Requirements

Bachelor's degree in hospitality, event management, business administration, or related field
10+ years prior experience in workplace experience, hospitality, food services, event management, or related fields
Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast-paced, heavily matrixed environment.
Strong analytical/financial aptitude and ability to develop and monitor workplace budgets.
Demonstrated experience in budget development, financial management, and cost optimization.
Excellent verbal and written communication skills with the ability to communicate professionally at all levels.
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, and Access).

Nice To Haves

Knowledge of commercial real estate or corporate environments.
Master's degree in hospitality, event management, business administration, or related field

Responsibilities

Develop and implement a comprehensive workplace experience strategy, including amenity programming and workplace experience programs.
Monitor and measure the progress and impact of strategic initiatives, tracking key performance indicators (KPIs), and analyzing data to assess effectiveness.
Develop and implement workplace experience and upskilling programs that enable exceptional service delivery across the account.
Stay informed about industry trends, emerging technologies, and best practices to identify opportunities for service enhancements.
Oversee and manage all aspects of food services, including cafes, catering, micro markets, pantry services, vending, office coffee, and grab-and-go, ensuring program delivery meets or exceeds client expectations.
Collaborate with external vendors and service providers to ensure seamless food service delivery.
Develop and monitor food services budgets and ensure cost-effective operations.
Lead the planning and execution of meetings and events, including strategy development, event management, and coordination of conference spaces.
Manage event logistics, vendor relationships, and ensure exceptional attendee experiences.
Develop event calendars and programming that align with client culture and business objectives.
Develop, manage, and monitor budgets for workplace experience, food services, and events programs across the Americas region.
Conduct financial analysis and forecasting to ensure programs operate within budget parameters and deliver value.
Track expenses, identify cost optimization opportunities, and provide regular financial reporting to account leadership and client stakeholders.
Ensure financial accountability and transparency across all workplace experience operations.
Proactively develop and manage client relationships, ensuring that expected service levels are achieved and taking ownership for measuring collective success.
Establish and maintain relationships with external vendors, service providers, and consultants to support workplace programs and projects.
Ensure compliance with all requirements of the client contract and meet or exceed Key Performance Indicators.
Anticipate and respond to the needs and concerns of client stakeholders, transforming problems into opportunities.
Collaborate with cross-functional teams to ensure seamless service delivery across all workplace functions.
Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting best practices, and implementing new tools and process re-engineering.