Regional Water Restoration Business Manager
About The Position
Roto-Rooter is seeking an experienced manager for its Regional Water Restoration team. The position is based at the company's downtown Cincinnati, Ohio call center and oversees the water restoration claims process in assigned regions, ensuring claims are processed efficiently and in accordance with applicable rules and regulations. The manager collaborates with branch management to drive water restoration sales and collections, oversees claim writing and collection, monitors regional performance against established KPIs and benchmarks, and supervises claims and accounts receivable staff. Limited travel to branches within the assigned region is required. The salary range is $115,000 to $125,000, depending on experience, with potential bonus opportunities. The posting describes an extensive employee benefits package, including medical, dental, and vision insurance, paid vacation and training, life insurance, a matching 401(k), and tuition reimbursement for qualifying coursework at management's discretion.
Requirements
- Prior supervisory experience.
- Highly motivated and detail-oriented, with the ability to work independently.
- Strong organizational, time-management, and follow-up skills.
- Self-starter who thrives in a fast-paced environment.
- Ability to handle multiple projects at once.
- Strong communication skills and ability to work professionally with customers and the insurance industry.
- IICRC certifications in WRT, ASD, and AMRT are required within 90 days of employment.
- Prior office and collections experience.
Nice To Haves
- Bilingual ability is a plus.
- Knowledge of Xactimate software is a plus; it is not required.
- Three to five years of insurance or water restoration industry experience is preferred but not required.
Responsibilities
- Oversee the water restoration claims process in assigned regions and ensure claims are processed efficiently and in accordance with applicable rules and regulations.
- Collaborate with the Branch Management Team to drive sales and collections of water restoration services.
- Oversee the writing and collection of water restoration claims performed in assigned regions.
- Ensure regional compliance with established KPIs related to water restoration estimates and collections.
- Supervise Claim Writers and accounts receivable collectors, and provide job performance feedback to branches.
- Manage regional water restoration accounts receivable results against established performance benchmarks.
- Hire, train, supervise, and develop Claim Writers and Water Restoration AR personnel in the Sales Office on claim handling, company policies, and best practices.
- Use knowledge of insurance policy coverage for water restoration damage to provide guidance on complex cases as needed.
- Participate in region- or branch-specific conference calls.
- Make limited visits to branches within the assigned region.
Benefits
- Medical insurance with a prescription drug card
- Accident and critical illness insurance
- Dental insurance
- Vision insurance
- Paid vacation
- Paid training
- Life insurance
- Matching 401(k) retirement savings plan: $0.50 per employee-contributed dollar up to 6%
- Tuition reimbursement for qualifying coursework at management's discretion
- Potential bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
