Regional VP, Operations - senior living

HumanGood • Boston, MA

1d • Hybrid

About The Position

The Vice President of Operations (VPO) is a senior leader responsible for advancing the mission, performance, and resident experience across a portfolio of Life Plan Communities (also known as CCRCs). This role translates organizational vision into meaningful, consistent outcomes and ensuring communities are not only high-performing, but places where residents and team members truly thrive. The VPO oversees 5–10 communities and maintains a strong on-site presence (approximately 40–50% travel) to stay connected to residents and teams.

Requirements

• Bachelor’s degree required
• 8–12+ years of senior leadership experience in senior living, healthcare, hospitality, or other complex, multi-site environments
• Demonstrated success leading large-scale P&L performance and multi-site teams
• RCFE Administrator license (or ability to obtain)
• Nursing Home Administrator (NHA) license required or ability to obtain within a defined timeframe
• Ability to travel 40-50% of the time

Nice To Haves

• Master’s (MBA, MHA, or similar) preferred

Responsibilities

• Lead the overall performance of multiple communities, balancing operational excellence with a deep commitment to resident-centered living
• Guide and develop Executive Directors, building confident, capable leaders who can navigate complexity and drive results
• Translate organizational strategy into clear priorities and measurable outcomes at the community level
• Partner across clinical, finance, HR, and sales to ensure aligned execution and strong, sustainable performance
• Own portfolio-wide financial performance, including occupancy, revenue growth, expense management, and long-range planning
• Support thoughtful stewardship of resources while identifying opportunities for growth and improvement
• Lead change initiatives and ensure new systems, processes, and expectations are adopted effectively
• Maintain strong oversight of regulatory compliance, licensure, and quality standards across communities
• Proactively identify and address operational, clinical, financial, and reputational risks
• Foster a culture of accountability, inclusion, and service excellence that reflects the organization’s mission and values
• Address complex people and performance challenges with clarity, care, and partnership with HR
• Build leadership bench strength through coaching, succession planning, and ongoing development
• Serve as a visible and trusted leader with residents, families, boards, and external partners
• Communicate with transparency and steadiness, especially during times of change or elevated risk

Benefits

• 20 days of paid time off, plus 7 company holidays (increases with years of service)
• 401(k) with up to 4% employer match and no waiting on funds to vest
• Health, Dental and Vision Plans- start the 1st of the month following your start date
• $25/line unlimited cell phone plan (plus taxes and fees)
• Tuition Reimbursement
• 5-star employer-paid employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 251-500 employees