RVP of Client HR Regional - AZ - On Site

Vensure Employer Solutions•Chandler, AZ

15d•Onsite

About The Position

The Regional Vice President (RVP) of Client Human Resources sets the strategic direction for multiple regional HR service teams and leads HR practices and objectives that drive client satisfaction and retention. The RVP oversees the West, Staffing, and Sports & Entertainment lanes, provides direction to Regional Associate Vice Presidents, and serves as the executive owner for complex client escalations. The role works across departments to ensure responsive issue resolution, consistent service delivery, and alignment with business objectives. This position requires regular on-site attendance for secure system access, collaboration on sensitive matters, operational meetings, and hands-on involvement. Some domestic travel is required for team meetings, client visits, customer and prospective-client events, conferences, and training. The work is performed in a professional office environment with regular computer use, in-person collaboration, and typical office conditions.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field, or an equivalent combination of experience, skills, and education.
At least eight years of HR experience.
At least five years of experience managing a team.
PHR, SPHR, SHRM-CP, or SHRM-SCP certification.
Advanced knowledge of human resources strategy, employment law, and HR best practices, including performance management, employee relations, talent development, compensation, and compliance across multiple states and industries.
Executive-level knowledge of California employment law, regulatory requirements, and HR practices.
High-level expertise in California employment law, regulatory requirements, and HR practices.
Demonstrated experience leading teams that serve California-based clients and workforces.
Ability to manage complex issues and escalations with sound judgment, professionalism, and effective communication.
Advanced collaboration and influencing skills to align stakeholders across departments.
Analytical and reporting skills to assess KPIs, identify trends, evaluate risk, and inform decisions.
Project management skills to prioritize work, develop action plans, and ensure timely execution.
Clear written and verbal communication skills, including presenting insights and recommendations to internal and external audiences.
Exceptional client relationship management skills and the ability to build trust with executives, decision-makers, and on-site leaders.
Strong consultative and advisory skills to deliver tailored HR solutions.
Ability to adapt when serving clients with different sizes, structures, cultures, and operational complexities.
In-depth understanding of HR service delivery models, client-focused operations, and metrics-driven performance management.
Knowledge of process design, standard operating procedures, and continuous improvement methodologies.
Awareness of diverse business models, organizational structures, and workplace cultures.
Familiarity with HRIS platforms, reporting tools, and KPI measurement.
Strategic leadership and team management skills, including setting direction, driving accountability, and developing high-performing teams.
Ability to lead change initiatives involving new processes, tools, and service models.
Proficiency with Microsoft Office applications, including Outlook, Teams, Excel, and PowerPoint, and ability to learn additional applications.
Ability to meet the described physical, cognitive, communication, confidentiality, and interpersonal demands of the role, with reasonable accommodation as applicable.

Nice To Haves

Experience in the entertainment industry.
Experience in the staffing industry.
Experience with a variety of HR information systems and payroll platforms; PRISM experience is strongly preferred.
Experience in the Professional Employer Organization (PEO) industry.

Responsibilities

Set and execute the strategic direction, priorities, and objectives of the Client HR organization for the West, Staffing, and Sports & Entertainment lanes.
Develop, implement, and continuously improve processes, standard operating procedures, service standards, and performance metrics.
Provide leadership and oversight to Regional Associate Vice Presidents, ensuring alignment with departmental priorities and business objectives.
Coach and develop regional leaders and strengthen leadership capability.
Own complex client escalations by setting resolution strategies, assigning stakeholder accountability, communicating status, and ensuring timely follow-through.
Establish priorities and action plans, allocate resources, and lead strategic projects and initiatives.
Balance standardized, consistent service processes with flexibility to meet diverse client needs and business models.
Identify and resolve cross-team dependencies that could impede strategic priorities.
Promote a client-centric culture and adoption of processes, tools, service models, and solutions that improve service delivery.
Drive client retention by ensuring teams build trusted relationships and deliver strategic guidance and value-added solutions.
Evaluate service models, workflows, and processes to improve operational efficiency, consistency, and the client experience.
Review regional performance against goals and KPIs and provide reporting, analysis, and insights to support decision-making.
Set expectations and hold leaders and teams accountable for client commitments, service standards, objectives, and delivery timelines.
Translate client insights and operational trends into prioritized service improvements.
Empower AVPs to develop, implement, and monitor client service strategies aligned with organizational objectives and client outcomes.
Partner with Sales, Implementation, Service Operations, and other leaders to support client success, business growth, and operational alignment.
Participate in prospective and executive-level client meetings, provide strategic HR expertise, support solution discussions, and communicate the value of Client HR services.
Build cross-functional partnerships to identify and resolve issues, manage escalations, and develop effective business solutions.
Travel domestically for team meetings, client visits, customer and prospective-client events, conferences, and training.
Build and maintain relationships with colleagues and peers across disciplines to coordinate communications and client services.
Represent Vensure at local and national professional and industry organizations, including organizations such as SHRM, HRCI, and NAPEO.
Attend or lead webinars and training to stay current on relevant best practices.
Complete projects and other duties assigned by the VP.