Regional Vice President - MidAtlantic Region

Block by Block•Louisville, KY

1d•$150,000 - $170,000•Remote

About The Position

Block by Block is seeking a Regional Vice President to provide support to our customer base throughout the United States. In this role, the selected candidate will have a tremendous number of interactions with our existing customers to help maintain our extremely high retention rate, along with overseeing the local operations of each of the Cleaning/Safety/Hospitality/Outreach programs within the Mid-Atlantic region.

Requirements

High School Diploma or GED required; Associate’s/Bachelor’s Degree preferred.
At least 10 years of hands-on senior management experience preferred.
Engaging and Positive Presence: Must lead by example with friendliness and a positive attitude.
Judgement and Decision Making: Must be competent to make decisions based on available information.
Communication: Excellent interpersonal communication skills and ability to communicate effectively at all levels.
Must be able to speak, read, and write English to create reports
Technological Skills: Proficiency in MS Word, Excel, PowerPoint, Outlook, TEAMS and ability to quickly learn proprietary systems.

Nice To Haves

Experience in multi-unit leadership particularly in service and hospitality related industries.
Experience in or working with place management organizations (BIDs, CBDs, SIDs, Park Conservancies, etc.).
Experience in being part of or working with or for municipal governments or governmental organizations.
Experience working in an organizational management capacity with a focus on team development, process improvement, financial management and direct customer support.
TECHNOLOGICAL – Must be comfortable and proficient with a wide variety of MS Windows based products, but particularly proficient in the basic MS Office suite of products (Word, Excel, Outlook, PPT, TEAMS), along with Block by Block’s SMART System (training provided on both).

Responsibilities

Oversees quality assurance to existing programs to ensure customer expectations for delivery of services are not only met but are exceeded.
Works and communicates continually with customers to ensure local operations are meeting expectations, and finds new ways to enhance the value of services provided to the local district by suggesting new practices and methods.
Closely monitors 16 unique Ambassador programs.
Works with our Corporate Support Center to ensure the delivery of back-office support to each of our programs.
Creates and maintains budgets related to local operations.
Applies Block by Block standard concepts, processes, practices, and policies to daily operations to address needs and concerns of managers and customers.
Provides daily guidance and direction for Operations Managers within the region.
Hires, Trains, coaches, develops and mentors Operations Managers in their assigned region.
Manages region’s labor costs and expenses.
Tracks statistics/outcomes and creates written reports.
Maintains effective communication with a variety of stakeholders, including subordinates, Block by Block leadership, staff members, and customers.
Ensures compliance with all documentation requirements associated with the position.