Regional Technology Specialist (Memphis, TN / AR) - Johnson & Johnson MedTech, Electrophysiology

Johnson & Johnson Innovative Medicine • Memphis, TN

18d • Onsite

About The Position

The Regional Technology Specialist position is an integral part of the Johnson & Johnson MedTech Electrophysiology US Field Sales & Service group, reporting to a New Technology Manager (NTM) and closely partnering with Regional Business Directors (RBDs) and Territory Managers (TMs). This role is crucial for advancing healthcare innovation in the cardiovascular field, specifically in electrophysiology, by developing smarter, less invasive, and more personalized treatments for conditions like stroke, heart failure, and atrial fibrillation (AFib). The specialist's primary focus is to assess and enhance the clinical competency of the assigned field organization, identifying training gaps, and monitoring progress towards certification and beyond. A key responsibility involves the flawless launch of new technologies and achieving geographically aligned business objectives. This includes implementing emerging education related to new technologies and organizational directives to quantifiably improve the workgroup's clinical competence, aiming for Electrophysiology personnel to be recognized as industry leaders in commercial, technical, and clinical expertise. The specialist may also provide expert technical and clinical product support to Electrophysiology (EP) physicians and laboratory staff, assisting with electrophysiology diagnostic and therapeutic catheters and systems for advanced cardiac ablation procedures. The role requires building and maintaining strong relationships with physicians and EP laboratory staff to identify and foster interest in new products, thereby growing the company's product and technology utilization. Collaboration with Territory Managers, Field Service Engineers, and Field Management is essential to ensure alignment and coordination of activities to meet business objectives. The specialist will work with the NTM and Global Education & Training team to assess clinical skills, establish development plans, and facilitate certification processes for clinical team members and per diem support. They are accountable for measuring quantifiable learning and growth within their assigned workgroup and partnering with various stakeholders, including Sales, Marketing, and Global Education and Training, to ensure continuous education for all field personnel. The role also involves providing expert clinical product and technical assistance and training on electrophysiology systems (e.g., The CARTO® System) during case procedures, educating customers, sharing best practices, identifying sales opportunities, and driving collaboration across internal and external partners. Administrative duties, maintaining Safe Fleet standards, and ensuring compliance with company guidelines are also part of the role.

Requirements

• A minimum of a bachelor's degree, or 5 years of relevant professional work experience.
• Excellent oral (including group presentations) and written communication skills, as well as solid organizational and time management abilities.
• Valid driver's license issued in the United States.
• Willing and able to travel up to 70% overnight locally, regionally, and nationally.

Nice To Haves

• Certification in cardiology technology (E.g. IBHRE, RCES), for EP and clinical experience.
• Managerial / supervisory experience.
• Live in the assigned geography.
• Strong computer skills, including proficiency with Microsoft Office products.

Responsibilities

• Be an integral part of J&J MedTech Electrophysiology US Field Sales & Service group reporting to a New Technology Manager (NTM), and closely partnering with, the Regional Business Director (RBDs) and Territory Managers (TMs).
• Assess and increase the clinical competency development for the assigned workgroup's field organization.
• Assess team members' clinical skills, identify internal or external resources to fill training gaps and monitor/track improvement to a level of certification and beyond.
• Launch new technologies; and have accountability for achieving geographically aligned business objectives.
• Implement emerging education related to new technologies, organizational directives and to quantifiably improve their workgroup's level of clinical competence.
• Provide technical and clinical product support to Electrophysiology (EP) physicians and laboratory staff for electrophysiology diagnostic and therapeutic catheters and systems to enable practitioners to perform advanced cardiac ablation procedures.
• Build and maintain mutually beneficial relationships with physicians & EP laboratory staff in order to identify and foster interest in new products or product indications to grow and develop the company's product and technology utilization.
• Partner with Territory Managers, Field Service Engineers and Field Management to ensure alignment and coordination of activities to meet business objectives.
• Work in coordination with the NTM and Global Education & Training team to accurately assess the clinical skills of assigned electrophysiology clinical team members and establish a prioritized clinical development plan leading to continual growth and business goal attainment.
• Facilitate the development of the assigned electrophysiology clinical team members to meet the requirements of the certification and ongoing clinical development process.
• Develop & execute a workgroup-wide certification plan that brings 100% of the group to the targeted level and accurately assesses the clinical skills of assigned per diem clinical support and manages them through the per diem certification process.
• Measure, and be accountable, to quantifiable learning and growth in their assigned workgroup.
• Partner with Sales and Service leaders to execute content for emerging and targeted areas of growth.
• Partner with various stakeholders including Sales, Marketing and Global Education and Training to execute continual education of all sales and clinical field personnel.
• Provide expert clinical product and technical assistance and training to physicians and EP/IC Lab Staff on the effective use of electrophysiology systems and catheter equipment (e.g., The CARTO® System and all appropriate software modules) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.
• Educate assigned customers on all electrophysiology products to optimize effective usage by providing technical and clinical information and in-service training.
• Share best practices to increase value for customers.
• Use and coach aligned workgroups on consultative selling techniques to identify potential sales opportunities within the account.
• Create awareness of electrophysiology solutions and facilitates Territory Manager (TM) and Clinical Account Specialist (CAS) contact with the key decision makers to drive incremental business.
• Drive collaboration and maintains consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. other EP/Ultrasound CAS, FSE, RBD/KAM) and other internal and external partners.
• Develop and share best practices with US Field Sales and Service colleagues and internal partners.
• Develop and grow mutually beneficial customer relationships within and beyond the EP/IC lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
• Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
• Prioritize and appropriately respond to requests in a high-stress environment.
• Maintain composure and problem-solving focus during stressful interactions.
• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders.
• Formulate solutions based on dialogue and input gained during session.
• Respond daily to requests by email and voicemail from customers, practitioners and partners.
• Perform administrative work, including CAS Field Visit Letters, training summaries, account documentation, compliance training requirements, expense reporting, and Company system input.
• As required, respond to requests for case support to customers for the operation and use of electrophysiology equipment.
• Set appointments, present clinical and technical information, and be present to ensure optimal equipment usage.
• Communicate with counterparts, supervisor, and business partners to ensure efficiency and open lines of communications.
• Maintains Safe Fleet standards according to Company guidelines.
• Communicate business related issues or opportunities to the next management level.
• Ensure subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.
• Ensure personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.
• Perform other duties assigned as needed.

Benefits

• Inclusive work environment where each person is considered as an individual.
• Respect for the diversity and dignity of employees and recognition of their merit.
• Interview process that is inclusive of applicants’ needs.
• Accommodation for individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees