Regional Technology Specialist

Balfour Beatty•Orlando, FL

9d•Hybrid

About The Position

Balfour Beatty US is an industry-leading provider of general contracting, at-risk construction management and design-build services for public and private sector clients across the nation. Performing heavy civil and vertical construction, our teams build the unique structures and infrastructure that play an important role in how people live, work, learn and play in our communities. Our teammates have an instinctive passion for innovating that is fueled by a relentless curiosity, a drive to employ lean practices and processes and the determination to find a better way. Through Zero Harm®, we are challenging the construction industry’s assumptions about safety. We believe that no level of harm should come to anyone as a result of our business. Consistently ranked among the nation’s largest building contractors by Engineering News-Record, our US business is a subsidiary of London-based Balfour Beatty plc (LSE: BBY).

Requirements

Minimum 2+ years of hands-on IT support experience in desktop support, network support, or systems administration.
Experience supporting Windows operating systems and Microsoft Office environments.
Familiarity with service desk ticketing systems and incident management processes.
Basic knowledge of LAN/WAN networking concepts including switching, routing, and wireless networking.
Ability to troubleshoot hardware, software, and connectivity issues in a fast-paced operational environment.
Experience supporting remote users and distributed offices.
Strong written and verbal communication skills.
Strong customer service orientation and user support mindset.
Ability to communicate technical issues clearly to non-technical users.
Strong problem-solving and analytical skills.
Ability to manage multiple priorities and respond effectively to changing business needs.
Self-motivated with the ability to work independently in distributed environments.
Team-oriented with the ability to collaborate effectively with IT leadership and operational staff.

Nice To Haves

Associate degree in Information Technology, Computer Science, or related field preferred.
Relevant industry certifications such as the following are beneficial: CompTIA A+, CompTIA Network+, Microsoft certifications, Cisco or Meraki certifications.
Equivalent technical experience may substitute for formal education.
Experience with Microsoft 365 / Office 365 administration and support.
Familiarity with Cisco Meraki networking equipment including security appliances, switches, and wireless access points.
Experience with Egnyte or similar enterprise cloud file storage platforms.
Experience supporting construction job sites or field office technology environments.
Experience supporting VPN, remote access, and secure connectivity solutions.

Responsibilities

Provide desktop and laptop support for assigned office locations and remote construction job sites.
Install, configure, and troubleshoot operating systems, applications, peripherals, and mobile devices.
Deliver excellent customer service through direct user interaction, remote support tools, and service desk ticketing systems.
Install, configure, and maintain LAN/WAN networking equipment including switches, wireless access points, and security appliances.
Support Cisco Meraki infrastructure, network connectivity, and performance monitoring across office and field locations.
Support Windows Server environments and cloud-connected services.
Maintain file storage platforms including Egnyte or similar enterprise cloud storage solutions.
Assist with user access management, security configurations, and routine maintenance activities.
Assist with planning, procurement, deployment, and lifecycle management of hardware and software solutions.
Support technology rollouts, office openings, project site setups, and infrastructure upgrades.
Monitor network performance and system stability.
Troubleshoot connectivity issues across LAN, WAN, and remote access services.
Coordinate scheduled downtime, backups, and maintenance windows with impacted users and leadership.
Maintain and follow Standard Operating Procedures (SOPs) for network configurations, system deployments, cabling layouts, and operational processes.
Document troubleshooting steps, configuration changes, and infrastructure updates.
Provide training and guidance to employees on the effective use of enterprise technology including laptops, collaboration tools, and file systems.
Assist peers and users in troubleshooting and best practices.
Coordinate with third-party vendors for hardware maintenance, telecommunications services, and infrastructure support.
Assist with vendor troubleshooting and escalation.
Participate in IT status meetings, project discussions, and operational reviews.
Communicate with IT leadership regarding system issues, outages, or improvements.
Perform additional technology support or infrastructure tasks as assigned by IT leadership to support business operations and project needs.