Regional Technical Support
About The Position
Canon USA Regional Technical Specialists support Regional Service Directors as the technical voice on regional priorities. Your Impact - Provides on-going technical, on-site and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow. - Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources. - May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently. - Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention. - Manages regional FCO database to ensure compliance and timely installation/disposition. - Works closely with the Product support group on information sharing and best practice implementation. - Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.
Requirements
- HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.
- Associate's degree in mechanical or electronics, or equivalent experience.
- Printer knowledge and testing and/or diagnostic applications.
- Ability to achieve customer satisfaction and loyalty.
- Ability to create solutions for high-level problems.
- Good writing, speaking and listening skills.
- Exhibits initiative and self-starting behaviors.
- Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies.
- Generally available for work 24 hours a day, 7 days a week.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Must have commercial print production technical repair experience, Canon preferred.
Nice To Haves
- Technical certifications such as A+, Network+, MCSE desired.
Responsibilities
- Provides on-going technical, on-site and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow.
- Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources.
- May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently.
- Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention.
- Manages regional FCO database to ensure compliance and timely installation/disposition.
- Works closely with the Product support group on information sharing and best practice implementation.
- Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.
Benefits
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you can’t get anywhere else
- medical
- dental
- vision
- 401(k) Savings Plan
- discretionary profit sharing
- discretionary success sharing
- educational assistance
- recognition programs
- vacation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
