Regional Technical Specialist

Nice/SpeakerCraft Audio Solutions

2d•Remote

About The Position

Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements. Headquartered in Carlsbad, CA, with several R&D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners. Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission. Summary: The Regional Technical Specialist will achieve desired results and generate sales growth by successfully implementing field-based product training, support, and engineering associated with Nice North America in the assigned region within the domestic market. As an RTS, you will be the technical and design expert to direct dealers within your region. Location: Remote (IL, WI, MN, OH, MI, IN, SD, ND) Salary range: $82,000 to $90,000 annually, depending on experience. Commission: $10,000 annually based on performance.

Requirements

High School Diploma and a minimum of 4 years related experience, preferably in the CEDIA channel.
Strong written communication and verbal skills.
Ability to effectively present information in one-on-one and group situations to customers, and other employees of the organization.
Ability to troubleshoot complex AV/Control systems on site and remotely.
Knowledge of MS Office (Outlook, Word, and Excel specifically) and NetSuite, experience with PowerPoint, Adobe Captivate.
Must be able to work remotely effectively.
Positive attitude, self-motivated and eager to succeed.

Nice To Haves

Experience in control system programming a definite plus.

Responsibilities

Coordinate and implement product-oriented sales presentations and training events on the complete Nice North America product line for factory staff, dealers and distributors.
Assist in new product launches by contributing to the preparation and executing delivery of new product training modules to key customers.
Certify sales representative staff on new products and annually on the entire Nice North America product line.
Be known as the expert in the design understanding and application of Nice North America products.
Participate in relevant trade shows, sales meetings, planning meetings, and special events as required by the company.
Monitor and provide input to sales managers regarding market dynamics related to product and/or promotional activity.
Align training activities with the regional sales manager for the assigned US region.
Focus field travel on regional customer growth and account retention goals.
Provide on time territorial information on travel, key account activities and regional events for the sales calendar.
Set and execute Web trainings for customers as required.
Participate in weekly calls involving Sales and Technical teams.
Provide advanced technical support on site and remote within the Nice home management platform.
Execute telephone call support to customer technical staff as required.
Plan initial and follow-up training for new products as the travel schedule is planned.
Responsible for new dealer growth and support within the CI Channel.