Regional Technical Service Sales Representative
About The Position
As a Senior Technical Service Representative, you will provide onsite and remote support to a designated group of national and regional accounts. You will manage and increase the customer base buying through our portal. You will work closely with our national strategic account team and customer support to ensure seamless exchange between us, distributors, and customers. The Senior Technical Service Rep will resolve related issues to provide a smooth customer experience for the Region covering the Carolinas, Virginia, & Tennessee. You will report to the Regional Manager.
Requirements
- College Degree preferred or 3+ years of equivalent work experience in a related field, preferred but not required.
- Customer Service Experience
- Accountability with experience and accurate follow up.
- Work with all levels of team.
- Ownership of technical customer service support.
Responsibilities
- Maximize MSO account retention, profitability and partnership.
- Increase sales growth by identifying areas for expansion and improvement.
- Communicate market changs.
- Stay current on products, processes, and system upgrades (Continuous Learning).
- Be a gatekeeper for installations, upgrades and national account mandates.
- Account Management.
- Communicate with the sales team about the product needs or product information.
Benefits
- Our employee benefits programs are designed to support the health and well-being of our employees.
- Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
