Regional Technical Manager-Southeast
About The Position
The Regional Technical Manager (RTM) is a member of the Field Technical Services team and works collaboratively with other RTMs and HEW Sales, Technical Services, Innovation/R&D, and Brand teams to influence the proper use and installation of HEW products. The RTM team also helps advance sales and business development through relationships and influence with key stakeholders. To succeed, RTMs leverage their knowledge of national and regional building and energy codes, coupled with onsite construction experience and negotiation skills, to influence product specification and assist in resolving complaints associated with HEW products. RTMs regularly interact with building code officials, designers, water management consultants, general contractors, builders, framers, and others. Working proactively with these stakeholders is key to extending influence for product specification and ensuring proper installation of HEW products. RTMs also use their knowledge of building envelope field performance testing (e.g., air leakage, bulk water intrusion) and understanding of various control layers to position themselves as valuable partners to the stakeholders they interact with. Additionally, RTMs support the Director in warranty development, conducting onsite claims and observation visits, and working with Sales staff who assist in responding to product claims. This location includes Florida and southern Georgia, with occasional support in Alabama and Mississippi.
Requirements
- Bachelor’s degree from an accredited university or college
- Experience in the design, testing, and/or installation of EWPs in residential and multi-family wood-frame construction
- Ability to work independently from a personal home office in the region specified
- Ability to travel, primarily by driving, to engage with customers in the stated location
Nice To Haves
- Builds Strategic Working Relationships: develops collaborative relationships to facilitate the accomplishment of goals
- Manages Conflict: deals effectively with challenging situations, uses appropriate interpersonal styles to reduce tension
- Negotiation: explores alternatives and positions to reach outcomes that gain the support and acceptance of all parties
- Thrives in an environment that draws on the understanding of construction, building science principles, and building envelope performance testing to educate and influence technical and non-technical stakeholders
- Experience using CRM software to manage stakeholder relationships and activities
Responsibilities
- Influence the proper use and installation of HEW products.
- Advance sales and business development through relationships and influence with key stakeholders.
- Leverage knowledge of national and regional building and energy codes, onsite construction experience, and negotiation skills to influence product specification.
- Assist in resolving complaints associated with HEW products.
- Regularly interact with building code officials, designers, water management consultants, general contractors, builders, framers, and others.
- Work proactively with stakeholders to extend influence for product specification and ensure proper installation of HEW products.
- Use knowledge of building envelope field performance testing (e.g., air leakage, bulk water intrusion) and understanding of various control layers to position as a valuable partner.
- Support the Director in warranty development.
- Conduct onsite claims and observation visits.
- Work with Sales staff who assist in responding to product claims.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
