Regional Systems Support Specialist

BlueScope

18d

About The Position

BlueScope Recycling is a full-service, ferrous scrap metal recycler with processing facilities in Waterloo, IN, Delta, OH, and Mansfield, OH. BlueScope Recycling buys scrap from industrial generators, wholesale suppliers, and the general public, focusing on delivering the highest level of service. Summary: The Regional Systems Support Specialist provides the tools and automation to store, organize, and manipulate data while making that data easily retrievable. Various hardware and software tools and support combine to enable these functions in a cost-effective method that helps increase efficiency and accuracy. The Regional System Support Specialist installs, maintains, and supports all OT/IT-related hardware and software and may also recommend solutions for specific locations or across all locations.

Requirements

High school diploma or equivalent
5-7 years of relevant work experience including desktop support, network administration, and computer hardware support.
Networking, PC and server management systems experience (virtual servers a plus).
Experience deploying and supporting O365.
Experience in supporting multiple locations, users, computers and servers
Experience with AD support and configuration

Nice To Haves

BS degree in Computer Science or related field or combined relevant experience

Responsibilities

Provide functional and technical support to BlueScope Recycling associates
Provide clear and cordial communication to internal and external customers
Manage assets, uptime, and performance of networks, machines, and systems as assigned
Ensure that standard company hardware and software are being maintained and in working condition as required
Ensure that all requests are recorded and completed to customer satisfaction
Document resolutions to requests for future reference
Recognize and report developing trends in the support process and technologies
Provide network support to BRM employees by partnering with BlueScope Unified IT Services, other BlueScope business units, and vendors
Set the initial priority of requests ticketing system and assign appropriate resources
Load and maintain authorized software onto PCs
Place requisitions for new hardware and software once approved
Coordinate tasks with team members and give feedback about assigned tasks
Participate in and make recommendations during team meetings
Collaborate with peers to understand and support new technologies deployed within BRM
Travel required up to 15%
Participating with the on call week and weekend rotation