Regional Product Support Specialist

AgriVision Equipment and PrairieLand Partners

9d

About The Position

The Regional Product Support Specialist is a highly motivated Precision Ag professional who works locally with customers and internal departments to support technology including guidance, automation, and data for product, software and service offerings. The person in this role will be responsible for quickly troubleshooting and resolving customer and employee technology issues. They will also work with other team members to proactively implement solutions that improve customer experience and satisfaction. The Regional Product Support Specialist reports to the Product Support Manager.

Requirements

• Ability to consistently promote, support, work, and act in a manner in supporting AVE-PLP’s DNA.
• Solid communication skills. Can deal with and effectively resolve challenging customer issues.
• Extremely organized, sensitive to deadlines and accessible based on business needs.
• Must be driven to achieve results, highly attentive to detail and accuracy.
• Ability to multitask, manage multiple priorities, meet short/changing deadlines and is energized by a fast-paced environment.
• Ability to thrive under pressure, in a high performance, fast paced environment without compromising quality.
• Can build relationships through phone interaction and/or web-based communications
• Demonstrate analytical and problem-solving abilities.
• Associate degree, or higher, in an agricultural-related major or equivalent experience.
• 2-5 years of experience in an agricultural-related role with activities such as sales, service, training, or other related work.
• Must have reliable transportation.
• Must have a valid driver’s license.
• Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.
• Extensive travel will be required during peak seasons.

Nice To Haves

• Prior experience with JD technology and support is preferred.
• An equivalent combination of education and experience may be substituted on a year for year basis.
• Experience operating large agricultural equipment is preferred.

Responsibilities

• Setup and troubleshoot technology for combines, sprayers, floaters, tractors, self-propelled forage harvesters, planters, tillage and RTK systems.
• Enables off-season customer readiness by maintaining up-to-date information on customer equipment as it relates to our company support packages
• Proactively identify customer support needs and create solutions including educational videos and instruction manuals to proactively eliminate downtime or provide solutions to common failures.
• Maintain current product knowledge on all new/used equipment potentially saleable by the dealership, including features/benefits and machine compatibility/ technology integration.
• Supports internal and external training on technology products, services, and resources
• Assist in leading the organization in the area of John Deere precision farming products and serve as the internal and external technical specialist.
• Exhibits outstanding communication skills and cooperates with other departments and locations.
• Promotes teamwork, maintains a positive attitude and supports the concept of one face to our customers.
• Performs other duties as required and necessary to ensure the success of AVE-PLP.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees