FourKites helps companies transform their end-to-end supply chain with real-time visibility. Over 1,500+ of the world's most recognized brands, including 9 of the top-10 CPG and 18 of the top-20 Food & Beverage companies trust FourKites to digitize their supply chains for greater agility, efficiency and sustainability. FourKites is seeking a highly skilled Specialist to join our Product Support team in the US. We are looking for a detail-oriented problem solver who can navigate complex technical challenges, provide exceptional customer support in a fast-paced technology environment, and lead internal documentation initiatives that improve team effectiveness and knowledge sharing. Job Description The Specialist will be responsible for providing advanced technical support for our B2B SaaS products, troubleshooting complex issues and managing them from issue identification to resolution, and using strong business empathy and communication skills to advise a diverse array of stakeholders—from Global 2000 shippers, to transportation and logistics companies across geographies and modes, to Mom-and-Pop trucking companies—on how to best use FourKites to accomplish their goals. In addition to core support responsibilities, this role will serve as the Support Documentation Lead , owning the strategy, maintenance, and continuous improvement of the team's internal technical and process documentation. This includes identifying documentation gaps, coordinating cross-functional documentation projects, and ensuring internal support resources remain accurate, accessible, and aligned with product evolution.