Design Systems Support Specialist

STV•Raleigh, NC

10h•$68,554 - $91,406•Hybrid

About The Position

This role plays a pivotal part in supporting STV’s mission to deliver innovative solutions for architecture, engineering, and construction (AEC) projects. You will act as a key technical resource, bridging the gap between cutting-edge design technologies and project delivery. This includes configuring, maintaining, and optimizing AEC software and licensing to meet the demands of a growing portfolio of impactful projects. This is an exciting opportunity for a seasoned professional passionate about empowering design teams with robust, scalable, and innovative technology solutions.

Requirements

5+ years of professional experience in a similar role, demonstrating expertise in managing AEC software solutions in a professional services environment
Bachelor's degree in technology, Computer Science, Engineering, or a related field is preferred, equivalent experience and demonstrated expertise are highly valued and welcomed
Proficiency in software packaging and deployment tools, with familiarity in SCCM or similar platforms preferred
Hands-on experience with industry-standard software suites, including Autodesk, Bentley, and ESRI, with a strong understanding of their implementation, support, and maintenance
Excellent communication and interpersonal skills to effectively collaborate with diverse teams and clients
Strong problem-solving abilities and a proactive approach to identifying and resolving technical challenges

Responsibilities

Collaborate with internal teams and external stakeholders, including municipal, state, and consulting clients, to understand project requirements and align technology solutions accordingly
Install, configure, and maintain AEC software across both stand-alone computers and STV’s VMware desktop environments
Manage software licensing and ensure compliance across all supported platforms, including Autodesk, Bentley, ESRI, and others
Proactively engage with software vendors to resolve technical issues, secure updates, and explore innovative solutions
Provide budgetary recommendations for software procurement and licensing to ensure the team remains ahead of evolving project demands
Contribute to the standardization and optimization of workflows, ensuring seamless integration across platforms and teams
Act as a trusted advisor for design and technical teams, providing expert guidance on best practices, troubleshooting, and implementation

Benefits

Health insurance, including an option with a Health Savings Account
Dental insurance
Vision insurance
Flexible Spending Accounts (Healthcare, Dependent Care and Transit and Parking where applicable)
Disability insurance
Life Insurance and Accidental Death & Dismemberment
401(k) Plan
Retirement Counseling
Employee Assistance Program
Paid Time Off (16 days)
Paid Holidays (8 days)
Back-Up Dependent Care (up to 10 days per year)
Parental Leave (up to 80 hours)
Continuing Education Program
Professional Licensure and Society Memberships