Regional Support Supervisor - Los Gatos, CA

Anywhere Integrated Services•Los Gatos, CA

2d•Onsite

About The Position

The Regional Support Specialist Supervisor provides critical administrative, operational, and customer service support to branch offices, leaders, and agents within their assigned pod. This role serves as the first point of escalation for inquiries and issues, managing team workflow, ensuring office coverage, and coaching Regional Support Specialists. In addition to supervisory duties, the role involves acting as a Regional Support Specialist (RSS) for a specific office, supporting agents with transactions, acting as a liaison with departments and business partners, performing general office administration, and providing customer service. The position is key to helping agents live exceptional lives.

Requirements

2 or more years of in-office branch support experience.
Technologically proficient in all areas including familiarity with various operating systems on PCs and Macs and ability to navigate computer software.
Proficiency with Microsoft Office.
Ability to communicate effectively with different audiences, including agents, branch managers, and operational support teams.
Customer-focused, delivery-oriented, ability to multi-task.
Willingness to be “nimble” and adjust priorities as needed.

Nice To Haves

1 or more years customer service experience.
Prior Real Estate office experience.

Responsibilities

Serve as the first point of escalation for questions and issues.
Manage RSS workflow and employee absences.
Coach RSS’s within pod as opportunities arise.
Liaison to Branch Managers in your pod.
Support RSS Leadership with performance feedback.
Manage RSS Team huddles in your pod.
Manage compliance issues.
Work on special projects as needed.
Ensure all office items remain in working order in collaboration with facilities and IT partners.
Ensure office supplies are sufficiently stocked and organized, and mail is distributed.
Greet and direct agents/customers as needed.
Provide white-glove service for agents and clients, promoting available team support.
Support Agents with technology, process, or operational questions.
Promote a friendly, inclusive office culture that reinforces the agent value proposition.
Work with the Agent Onboarding Team as needed.
Ensure agent transactions are efficiently and accurately processed, with timely commission payments and avoidance of adjustments.
Scan physical checks as needed.
Act as a point of contact for follow-up on missing documentation or escalation of transactional issues.
Perform database entry and updates (MLS, Transaction Manager).
Ensure agent transactions are complete for compliance.
Perform systems review of Trident and Transaction Manager, and submit issue resolutions through OnBase.
Support Branch Managers with maintaining office promotional items, sales meetings, new agent orientations, and supporting office culture.
Perform other duties as assigned.