Regional Support Specialist - Boca Raton, FL

Anywhere Integrated Services • Boca Raton, FL

1d • Onsite

About The Position

The Regional Support Specialist (RSS) supports agents, branch leaders, and marketing efforts from a branch office while staying connected with the regional support team, Coldwell Banker agents, and brokerage leadership. The role combines office operations, customer service, technology assistance, agent onboarding, social media support, and culture-building. It suits an organized, tech-savvy, resourceful person who enjoys helping others and working in a busy, collaborative environment.

Requirements

• Familiarity with social media platforms such as Facebook and Instagram, and an understanding of their use in marketing.
• Excellent written and verbal communication skills.
• Proficiency with PCs, Macs, mobile platforms, and computer software.
• Ability to communicate effectively with agents, branch managers, customers, vendors, and internal support teams.
• Customer-focused and delivery-oriented approach, with the ability to multitask.
• Willingness to adjust priorities as needed.

Nice To Haves

• Two or more years of customer service experience.
• Prior experience in a real estate office.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provide attentive service to agents and clients visiting the office and connect them with available support teams, including Primary Services and Transaction Concierge.
• Answer agents’ technology, process, and operations questions.
• Provide basic social media and marketing support to agents and manage office social media accounts as needed.
• Promote a friendly, inclusive office culture and the agent value proposition.
• Coordinate with Agent Services teams to direct agents with transaction-related questions or issues.
• Work with the Agent Onboarding Team to facilitate agent onboarding.
• Conduct office orientations, train agents on company tools, and introduce affiliated partners.
• Support the Branch Manager with promotional items, sales meetings, new agent orientations, office culture, and branch social media marketing.
• Assist with agent recognition activities, including awards reporting, social media, and sales meeting content.
• Support agent recruitment by gathering local agent production reports, license data, and contact information; setting appointments; and arranging office visits.
• Assist with the intake process for new agents as needed.
• Support the Branch Manager’s coaching of new agents, including business plan development and implementation.
• Follow up with agents on business plans and serve as an accountability partner for their business goals.
• Support agents’ business-building opportunities and answer questions about company tools and processes.
• Identify potential process or product enhancements for review and implementation.
• Greet and direct agents and clients to workspaces or conference rooms.
• Coordinate with facilities and IT partners to help keep office items in working order.
• Maintain office supply inventory and ensure timely mail distribution.
• Travel to additional offices in the region as needed.

Benefits

• Medical, dental, and vision benefits.
• Short-term and long-term disability benefits.
• AD&D insurance.
• 401(k) savings plan with company match.
• Paid time off, including holidays, vacation time, and sick time.
• Paid family and paternity leave.
• Life insurance.
• Business travel accident insurance.
• LinkedIn Learning access.
• Tuition reimbursement for approved programs.
• Employee referral program.
• Adoption assistance program.
• Employee assistance program.
• Health and wellness program and incentives.
• Employee discounts.
• Employee resource groups.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed