Clinical Specialist, CST - Boca Raton, FL

Medtronic•Boca Raton, FL

10h•Onsite

About The Position

Medtronic is seeking a field-based Clinical Specialist for its Cranial & Spinal Technologies (CST) operating unit. The role provides clinical, technical, and product support for Medtronic Neurosurgery, navigation, and robotic-assisted surgery products and services. The specialist supports existing and prospective customers, builds customer relationships, provides training, and maintains required customer and service reports. The position requires residence within the assigned territory and travel to multiple customer accounts, including driving within the territory and occasional travel outside it. The specialist supports technology-enabled procedures, installations, system maintenance, upgrades, and technical troubleshooting. They serve as a primary customer liaison for repair and technical support issues, collaborate with clinical and sales colleagues, educate hospital personnel, and help customers use and train others on Medtronic technologies. The role also contributes field feedback to product development and must comply with the company’s Quality System, BCS requirements, policies, and ethical standards. This position may require working evenings, nights, or weekends for clinical events; overnight travel; and attendance at meetings, training programs, conventions, and trade shows. Physical requirements include wearing a 7–9 pound protective lead apron for extended periods, lifting up to 40 pounds, and sitting, standing, or walking for more than eight hours per day. A valid driver's license and active vehicle insurance are required; driving is approximately 50% of the time within the assigned territory.

Requirements

High school diploma or GED and at least 6 years of clinical, medical sales, or medical imaging/navigation/robotics experience; or an associate degree and at least 4 years of such experience; or a bachelor's degree and at least 2 years of such experience.
Valid driver's license and active vehicle insurance policy; driving record will be reviewed.
Ability to reside within the assigned territory and drive approximately 50% of the time within it; overnight travel may be required.
Ability to serve as the primary resource for scheduled and unscheduled clinical events, including periodic weekend, evening, and night work.
Ability to work efficiently and autonomously with little direction outside of clinical events.
Ability to attend national and district meetings and other training as requested.
Ability to use healthcare universal precautions to minimize exposure to infectious disease and radiation.
Ability to wear a 7–9 pound protective lead apron for extended periods in the operating room.
Ability to lift up to 40 pounds; sit, stand, and/or walk for more than 8 hours per day; and bend, stoop, squat, and balance frequently.
Vision abilities including close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and computer use.
For baccalaureate degrees earned outside the United States, the degree must satisfy the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).
Candidates for roles below Principal level must have unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Nice To Haves

RT and/or MRI certification.
Prior experience with image-guided systems.
Prior MRI experience.
Operating room experience.

Responsibilities

Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members during customer installations.
Represent Medtronic during technology-enabled procedures and provide technical assistance.
Maintain system hardware and software; install upgrades and perform preventative maintenance.
Provide telephone-based clinical support to customers and use UNIX/LINUX commands to modify operating files.
Fulfill Software and Service Contract obligations and act as the primary Medtronic customer liaison for repair and technical support issues.
Communicate customer concerns, issues, and market opportunities to the district team in a timely manner.
Provide customer service according to individual needs and maintain familiarity with site calls and issues.
Report necessary complaints and partner with CSM/NRC to ensure resolution.
File weekly site-visit and customer-contact reports and document new or existing installations.
Educate and train physicians and hospital personnel, including operating room, radiology, central sterile processing, biomedical, and information technology staff, on technical matters related to technology-enabled procedures.
Serve as a clinical resource for surgeons, clinicians, and others receiving training; share tips, shortcuts, and suggestions with customers as appropriate.
Participate in company-sponsored customer training for internal and external partners and provide train-the-trainer resources for hospital staff.
Continually train Surgical Synergy Clinical Support team members on the latest technology-enabled procedures.
Collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective navigation and robotics users for applicable procedures.
Attend and participate in sales meetings, training programs, conventions, and trade shows as directed; submit reports and information as directed.
Support more complex new image-guided products and applications for physicians and hospital staff.
Work with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectations.
Provide input on new product development based on field experience.
Follow company policies and conduct business ethically.

Benefits

Competitive salary and flexible benefits package.
Sales Incentive Plan opportunity for significant incentive compensation based on achievement of goals.
Health insurance.
Dental insurance.
Vision insurance.
Health Savings Account.
Healthcare Flexible Spending Account.
Life insurance.
Long-term disability leave.
Dependent daycare spending account.
Tuition assistance or reimbursement.
Simple Steps global well-being program.
Incentive plans.
401(k) plan with employer contribution and match.
Short-term disability.
Paid time off.
Paid holidays.
Employee Stock Purchase Plan.
Employee Assistance Program.
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
Capital Accumulation Plan for Vice Presidents and above, or subject to IRS earning minimums.