Regional Support Executive

LanguageLine Solutions • New York, NY

5d • Hybrid

About The Position

The Regional Support Executive (RSE) will provide support to the Strategic Account Executives in the East region. The RSE will work alongside the Strategic Account Executives and should demonstrate superior customer relations, training, and product knowledge skills. Extensive travel within the territory and to other meetings/conferences will be required.

Requirements

• Autonomy – Ability to work independently with minimal supervision.
• Communication, Oral – Ability to communicate effectively with others, using the spoken word.
• Communication, Written – Ability to communicate in writing clearly and concisely.
• Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
• Diversity Oriented – Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Enthusiastic – Ability to bring energy to the performance of a task.
• Ethical – Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Goal Oriented – Ability to focus on a goal and obtain a pre-determined result.
• Initiative – Ability to make decisions or take actions to solve a problem or reach a goal.
• Interpersonal – Ability to get along well with a variety of personalities and individuals.
• Presentation Skills – Ability to effectively present information publicly.
• Sales Ability – Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
• Computer Skills – Basic computer skills are required, including the ability to use e-mail, develop and manage spreadsheets, ability to develop critical elements of customer reporting needs and communicate them appropriately.
• Certificates & Licenses – Must possess valid US driver’s license and have good driving record.
• Bachelor’s Degree (four-year college or university) required.
• One to three years related experience.
• Frequent standing for extended periods of time; walking, frequent sitting (vehicle and/or healthcare setting), frequent need to handle materials, reach outward, and occasional need to reach above the shoulder.
• Occasional need to lift/carry up to 50 pound items/boxes, occasional need to squat or kneel.
• Vision (near & distance, color); sense of sound (ability to hear customers).
• Work environment varies from home office setting to customer locations.
• Considerable travel is required, including driving and air travel.
• Must be able to wear personal protective equipment (PPE), including but not limited to N95 masks, as prescribed by the client and local agencies.
• Must be able to comply with mandatory health screening requirements, in addition to other rules and regulations, as prescribed by the client and local agencies.
• Must be able to receive booster shots and vaccinations, including but not limited to the COVID-19 vaccination, as prescribed by the client and local agencies.
• Candidates must be authorized to work in the US without the need for visa sponsorship.
• All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Responsibilities

• Working in consultation with the Regional Vice President and the Strategic Account Executive, to implement all LLS solutions which will include over-the-phone-interpreting (OPI) and video services at new and existing client facilities.
• Through regular contact with client base, ensure clients have adequate materials and knowledge to effectively use all LLS solutions.
• Work with Strategic Account Executive’s and Regional Vice President to grow existing business within region.
• Work with Strategic Account Executive’s to manage and maintain all accounts in prescribed area.
• Contributes toward the revenue and gross margin targeted in the Region’s business plan.
• Supports the selling revenue from existing clients by building relationships with key clients.
• Recommends changes, improvements and new services to corporate based on market needs, discovered opportunities and competitive threats.
• Maintains a high level of territory knowledge within all the following areas: competition, industry segments, market segments, and target companies.
• Ensures cohesive internal and external communications to create a seamless transition for the client after the initial sale.
• Assists in supporting the up-selling of existing customer with new products and services and works to cultivate the growth of existing customers throughout the region.

Benefits

• Equal Opportunity Employer.
• Compliance with Disability Laws.
• VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
• PAY TRANSPARENCY NONDISCRIMINATION PROVISION

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level