Regional Supervisor

VOLUNTEERS OF AMERICA SOUTH CENTRAL LOUISIANA•Lake Charles, LA

7d•Hybrid

About The Position

Responsible for the overall coordination of housing and homeless outreach services, PATH. Housing programs include Supervised Independent Living at River Oaks funded by AAHSD, as well as Crisis Housing and Crisis Stabilization funded by Imperial Calcasieu Human Services Authority. In addition, the Regional Supervisor is responsible for planning, supervising, and implementing the most effective use of financial and human resources in meeting the programmatic and organizational goals of the housing program as well as prescribed Service Plans for clients. This individual will also be responsible for travel to sites in Region IV and Region V (Calcasieu, Cameron, Beauregard, Allen, and Jefferson Davis Parishes). Regional Supervisor is also responsible for the management of personnel, ensuring programs operate in compliance according to contract and/or regulations, meet organization standards, operate within approved budget and establish positive employee relations.

Requirements

Bachelor’s Degree in Human Service related field followed by at least 5 years of professional level experience providing mental health services.
Ability to supervise staff at multiple locations
Good written and verbal skills including the ability to write correspondence, policies and reports

Nice To Haves

Management and administrative experience is desired and preferred.

Responsibilities

Supervises assigned personnel, including front line supervisors, program coordinators and/or support staff
Plans, implements, administers and evaluates programs that provide services to the public
Assesses community needs to foresee opportunities for program growth and expansion
Prepares and administers program budgets with administrative oversight
Analyzes policies and procedures to improve program efficiency and effectiveness
Manages human resources operations by ensuring staff are oriented, trained properly, understand discipline guidelines, monitoring, appraising and reviewing staff job responsibilities
Negotiates, administers and monitors contracts
Manage personnel matters for the program in compliance with organizational policies, licensing, and funding source requirements
Liaison for all funding sources and attends Annual ImCal and AAHSD Contract renewals
Monitor staff orientation and in-service training in compliance with funding source requirements
Develop and maintain an approved operational manual
Coordinate the development of program goals and objectives and participate in the development of organizational goals and objectives
Investigate all client and staff complaints
Work on special projects with administrative staff
Confer with the Vice President Of Program Operations regarding programs, policies, procedures and operational problems
Prepare and monitor all program expenses to ensure that programs operate within the approved budget(s)
Relay accurate information to direct service staff from supervisors’ meetings with the VP of Program Operations
Represent the agency in meeting with Office of Behavioral Health, community mental health centers, committees, community agencies and other public groups
Provide ongoing monitoring of State and/or Federal requirements and contract terms
Foster an environment that promotes development and professional growth of employees
Carry out and document quality assurance activities and review use of program services
Analyze, summarize and review data and prepare reports, requests and proposal for AAHSD, Imperial Calcasieu Human Services Authority and Annual VOASCLA National Data collection
Participate in quarterly Safety Committee Meeting and complete Incident Report Summaries on the agency’s behalf
Completes and submits client authorizations in a timely manner in addition to ongoing to ensure agency compensation of appropriate funds.