Regional Supervisor, OnSite Operations - San Antonio, TX

Stryker • San Antonio, TX

1d • Onsite

About The Position

Responsible for the day-to-day performance of all OnSite Specialists within the region, including customer engagement and collaboration with Sales to further strengthen and build the OnSite business. This field-based role involves supervising OnSite Specialists, managing their performance, career development, and ensuring customer satisfaction. The position also requires partnering with sales representatives to drive support for Specialists and grow the ProCare business.

Requirements

• Must be able to effectively use computer programs (e.g. Word, Excel, Outlook and Power Point).
• Must have Stryker VPN access.
• Must be able to use I-Expense for expense reporting.
• Must be able to communicate with large groups of people.
• Must be able to communicate telephonically.
• Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).
• Must be able to generate and explain detailed forecasts, guidelines and procedures.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Excellent analytical skills.
• Excellent professional interpersonal skills.
• Demonstrated effective managerial skills with quick decision-making ability.
• Excellent organizational skills.
• Excellent problem solving ability.
• Near visual acuity, (corrected) color vision, corrected (if necessary) audio logical problems, mobility, bending, standing, stooping, and finger dexterity.

Nice To Haves

• Operating Room experience in a services-related account for at least 1 year desired.
• 5 plus year tenure with Stryker ProCare or related field desired.
• 3 years of prior management experience preferred.
• B.A. or B.S. in business with an emphasis in marketing or related discipline preferred.

Responsibilities

• Supervises (directly) the OnSite Specialists, including selection, performance evaluations, career development, authorizing time cards, assigning overtime, and corrective actions.
• Coaches, develops, and leads all Specialists throughout the assigned territory.
• Partners with Endoscopy sales reps to drive support for Specialists, strong customer engagement, and growth of the ProCare business.
• Interacts with customers (Administrators and Clinicians) regarding the performance of OnSite Specialists.
• Assists in the implementation of new accounts with a primary focus on Specialist performance.
• Responsible for interviewing and overall talent acquisition.
• Responsible for monthly reports to Associate Managers, OnSite Operations and to Regional Manager, OnSite Operations on region performance/activity/HC.
• Enforces on-time completion of SLMS assignments for all Specialists.
• Works with the Field Enablement Team to ensure sick days, vacation days, and leaves are covered.
• Monitors employee attendance.
• Responsible for writing performance and merit reviews.
• Adheres to all policies and procedures put forth in the Sales code of conduct.
• Works with Associate Managers, OnSite Operations to gain understanding of Regional P&L.

Benefits

• Stryker Corporation is an equal opportunity employer.
• Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
• Stryker is an EO employer – M/F/Veteran/Disability.
• Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree