Regional Student and Family Services Manager - Tarrant County (Immediate Opening)

IDEA Public Schools•Fort Worth, TX

3d•$68,800 - $79,900•Hybrid

About The Position

As a member of the Regional Leadership Team, the Regional Student and Family Services Manager will oversee their region’s crisis, mental health supports, student persistence strategies, Counselor and Social Worker Retention, Social Emotional Learning curriculum implementation, family engagement and support services. The Regional Manager of Student and Family Services will drive this work by working closely with their Regional Executive Director, Vice Presidents of schools, and serves as the dotted-line support providing expertise to campus-based counselors and social workers. This role will also receive coaching along with support from the National Student Support Services Team to ensure alignment between national and regional priorities. This leader must be a self-starter, a seasoned and innovative project manager, possess strong communications skills, and a proven ability to solve problems across different scopes of work to drive performance within the region. This team member will be managed by a Regional Leader, preferably the Executive Director or a Vice President of Schools supported by the National Student Support Services Team. The Regional Manager will be responsible for attending all nationally led trainings and communicate the learning and expectations back to the regional and campus teams.

Requirements

Master's degree in Social Work, Counseling, School Counseling, or related field.
Mental Health License or Counseling Certification.
Experience in schools.
Ability to lead, motivate, and develop a diverse group of individuals across multiple schools
Ability to lead effective and engaging training to support learning and development of regional leaders
Ability to navigate crisis situations with clinical expertise and decision making
Strong computer literacy that includes an understanding of Microsoft Office Suite (i.e., Word, Excel, PowerPoint).
Strong mathematical skills and the ability to understand and interpret data (charts, graphs, etc.).
Strong organizational, communication, and interpersonal skills.
Excellent oral, written, and presentation skills.

Nice To Haves

Preference will be given to candidates who live in the region, or who are willing to relocate.

Responsibilities

Collaborates with cross functional regional leaders to drive family engagement practices on campus level towards x% growth goal of region for student persistence.
Cultivate and collaborate with business partners to execute persistence vision and strategy for region alongside National Student Support Services Team.
Designs and deliver high quality training tools and resources to support portfolio of campuses in meeting their persistence goals.
Accountability and feedback partner to campus lead teams (Principals, Assistant Principals of Operation, School Counselors/Social Workers, Assistant Principals, teachers) to implement student persistence district expectations (Withdrawal process, Coding, Mission List implementation, etc.)
Provides interventions and partnership to priority campuses who are below monthly benchmarks.
Ensures 100% of campuses in portfolio meet deadlines for processes through the school year related to persistence.
Tracks and reports data for persistence on a weekly basis to schools in portfolio.
Manages portfolio of campuses to meet the goal of 100% of new families participate in full on-boarding process.
Manages cohort to ensure 80% of Risk & Threat Assessments conducted have Safety Plans & Re-Entry Meetings Implemented following a crisis or critical incident.
Drives goal for the cohort by cascading data related to progress towards goal and mission critical campuses that allows for data visibility and accountability with regional/campus stakeholders.
Coaches School Counselors & Social Workers on how to improve crisis recovery support & implementation practices as it relates to safety & re-entry planning with students, families and stakeholders.
Provides real-time support and resources in response to crises or critical incidents that arise within your cohort in-person, virtually and/or via campus SAFETY Chats to ensure Risk & Threat Assessment Checklists have been followed for each crisis with fidelity, even in the absence of the School Counselor.
Conducts regional/campus audits to accurate data tracking of crises that arise on the campus across all systems (i.e., PurpleSense, Sentinnel, & campus filing system) by conducting audits of data periodically throughout the school year.
Establishes a system to follow-up with School Counselor/Social Workers or other Campus Crisis Team member (in the absence of a SC/SW) regarding responses to crises are documented in all required platforms within an appropriate amount of time (24-28 hours).
Coaches campus-based staff so that 90% of schools meet Social Emotional Learning Curriculum fidelity expectations (3 out of 5 days of the week)
Ensures SCs/SWs provide direct professional development to school leaders, teachers, and staff on how to administer a specific social emotional learning curriculum or how to apply SEL best practices schoolwide.
Partners with the regional and school leaders to integrate SEL into all classroom instruction and educator’s daily practice via Move This World
Provides feedback on national vision, goals, tactics, and strategies for achieving school wide SEL excellence
Leverages operating mechanisms and business partnerships with principals and regional leaders to effectively execute and monitor SEL practices schoolwide.
Ensures execution of weekly observations of move this world with cohort.
Ensures execute of visibility of data with coaching support towards schools misaligned to goal metric.
Provides coaching and support to retain 85% of Student Success Advisors, School Counselors, and Social Workers
Provide in-field and side-by-side coaching and support for School Counselors, Student Success Advisors, and Social Workers.
Designs and facilitates professional development alongside the National Student Support Services Team.
Performs onboarding training for all new and mid-year hires alongside National Student Support Services Team.
Performs hiring support services in collaboration with the Regional Director of Staffing.
Regularly conducts needs assessments and satisfaction surveys of SSAs, SCs, and SWs. Creates strategic plans based on data to support staff needs.
Supports Director of Mental Health and SEL in tracking of licensure and CEUs for compliance to roles.
Supports Director of Mental Health and SEL in ensuring student success advisors achieve graduation and licensure compliance through tracking and support.
RSFSM will compile weekly documentation compliance report highlighting completion rates by service providers and ensure follow-ups with escalation matrix.
RSFSM will follow-up with direct managers of SCs/SWs to address gaps in compliance, action steps and support.
RSFSM will schedule weekly check-ins with school counselors and social workers to review individual progress, identify barriers and provide support.
RSFMs will establish 3 regional community partners.
RSFSMS will develop memorandums of understanding (MOUs) or partnership agreements outlining the scope of services, roles, and shared goals.
RSFSMS will ensure regular touchpoints with partners to review partnership success and refine collaboration based on student outcomes and school needs.
RSFSMs will work with school counselors and social workers to promote community partner resources, providing referral guides or workshops for staff, students, and families.
RSFSM will ensure SC/SW facilitates the train the trainer PD to staff leading lessons to students
RSFSM will ensure SC/SWs have a comprehensive plan with dates of implementation and contingency plan for opt-out students
RSFSM will observe facilitation of lessons on campuses and provide feedback to campus leaders, SC/SW and Teachers
RSFSM will monitor cohort PTG of state-mandated lessons to meet deadline
RSFSMs will design role-playing scenarios to simulate crisis situations or trauma-informed responses, allowing participants to practice and internalize strategies.
RSFSMs will offer and share step by steo guides with real world examples to support learners application of practices in their training sessions
RSFSMs will collect feedback through pre- and post-training surveys to understand participants' needs and measure the impact of the session.
RSFSMs will schedule follow-up meetings or check-ins to address any ongoing challenges and provide continued guidance.
Additional duties as assigned