Regional Solutions Engineer, Northeast

Eaton Corporation • Town of Clifton Park, NY

1d • $107,250 - $157,300 • Remote

About The Position

Eaton’s ES AMER NAS division is currently seeking a Regional Solutions Engineer, Northeast. This remote role requires the candidate to live in a major U.S. city in the Northeast Region with access to a major airport. Travel for this role is approximately 25% of the time.

Job Summary
The Regional Solutions Engineer will be responsible for providing presales application & technical support of the entire CPDI portfolio for field sales, partners, and end users in territory. The role will regionally align with field sales by traveling in-market for customer visits, conduct trainings for strategic partners, and provide techincal expertise at trade shows. The achievement of assigned key performance indicators, pipeline management, superior customer engagement, and providing maximum regional coverage and market penetration will be key to this role.

This role will partner with Solutions Architects for product-specific technical escalations, and Pre-Sales Engineers for channel-specific projects where the end user is located in territory.

Requirements

• Bachelor's Degree from an accredited institution
• Minimum of 3 years of professional experience in sales, customer support, marketing, or engineering
• Must possess a valid and unrestricted driver’s license
• Must reside in a major U.S. city in the Northeast Region with access to a major airport
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc

Nice To Haves

• Understand and apply electrical standards (UL, NEMA, IEC, etc.)
• Ability to learn and demonstrate comprehensive knowledge of CPDI products and competitive products

Responsibilities

• Provide general pre-sales application and technical support, and product guidance of all CPDI products for customers, end users, field sales, distributors and resellers within their region
• Deliver exceptional service as the main point of customer contact through a positive attitude, high availability, accuracy, and responsiveness.
• Partner with field sales to support and influence designated sales goals with both inside and outside engineering support by traveling in-market where applicable to perform customer onsites, attend trade shows, or conduct partner trainings
• Analyze customer power systems and load requirements, interpret customer specifications, drawings, and schematics to select appropriate units for customer applications and build/validate Bill of Material.
• Cross reference competitive product
• Escalate appropriately to Solutions Architects
• Provide quotations per customer requirements according to channel pricing procedures
• Administer pricing programs such as deal registrations and special discounts
• Profile sales opportunities and communicate leads to field sales organization and Solutions Architects accordingly
• Manage assigned territory pipeline to optimize large project support and maximize win-rate
• Provide single point of customer contact, owning the project from inception to implementation
• Develop and maintain customer relationships through excellent customer service skills
• Manage daily phone, email, and chat volume to support internal and external customers
• Communicate regularly with the field sales organization to share and influence business intelligence
• Proactively communicate voice of customer feedback to Solutions Architects
• Travel in territory (up to 25 %) to perform IT assessments, partner trainings & trade shows

Benefits

• Health and Welfare benefits
• Retirement benefits
• Programs that provide for paid and unpaid time away from work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level