Regional Snow Removal Operations Manager

Winter Services Inc•Carol Stream, IL

About The Position

The Regional Snow Removal Operations Manager oversees snow removal field operations at Chicago Central during the winter season and off-season snow closeout across Chicago North, Chicago Central, and Chicago South. During the season, the role plans and executes plowing, shoveling, and de-icing at Chicago Central; coordinates crews, equipment, routes, weather monitoring, and storm response; and manages full-time hourly operations staff at that branch. In-season field operations at Chicago North and Chicago South are outside the position’s scope. After the snow season, the manager coordinates activities across all three branches, including site inspections and repairs, removal of snow-related equipment, fleet repair tracking, and movement of salt and other materials. Landscape materials logistics may be supported, but the position does not include landscape production, maintenance, or enhancement work. The role also maintains operational records, addresses snow-service concerns with the Operations Director or Account Manager, and supports staff training and safety.

Requirements

At least 5 years of experience in snow operations or field operations with substantial snow-removal responsibility.
Working knowledge of snow-removal practices, including plowing, shoveling, de-icing, route management, and site closeout.
Supervisory or crew leadership experience.
Ability to interpret snow maps, work orders, and client specifications.
Valid driver’s license with a clean driving record.
Strong organizational and multitasking skills across in-season operations at one branch and off-season closeout across three branches.
Clear and professional communication with crews, fleet, account managers, and clients.
Ability to manage full-time hourly staff and maintain consistent storm priorities.
Adaptability to urgent weather events and after-hours work.
Familiarity with snow-removal equipment, including plows, pushers, and sidewalk equipment, and with fleet repair workflows.
Proficiency in mobile field technology, scheduling tools, and Microsoft Office Suite.
Ability to perform outdoor work in winter weather, yard, shop, and site work, lift up to 50 lbs, and undertake hands-on field tasks.
Flexibility for early mornings, nights, weekends, and on-call snow response during the winter season.
Ability to travel regularly among Chicago North, Chicago Central, and Chicago South branches and client sites during the post-season.

Nice To Haves

Experience coordinating work across more than one location.
Bilingual English/Spanish.

Responsibilities

Plan and execute winter snow removal operations at Chicago Central, including plowing, shoveling, and de-icing.
Coordinate Chicago Central snow crews, equipment mobilization, routes, and weather monitoring.
Prepare and verify snow equipment readiness and deployment at Chicago Central.
Monitor snow-event performance and ensure safety and quality standards are met.
Direct Chicago Central full-time hourly operations staff on storm response, staging, shift coverage, and redeployment.
Complete post-event reporting for Chicago Central and follow up on client feedback or service adjustments with the Operations Director or Account Manager.
Oversee off-season activities at Chicago North, Chicago Central, and Chicago South.
Schedule and complete post-season site inspections, documenting property condition, remaining snow equipment, and repair needs.
Coordinate snow-service-related site repairs, including scheduling, assigning vendors or crews, and confirming work is completed.
Coordinate removal of snow-related equipment from client sites and confirm sites are clear.
Track post-season items through completion for each branch and report status to the Operations Director.
Coordinate snow-equipment repair tracking with the fleet department, including pushers and sidewalk equipment, for all three branches in the off season and Chicago Central during the season.
Track equipment status, downtime, and return-to-service dates; assist with inventories and coordinate repairs or maintenance.
Verify Chicago Central equipment readiness ahead of the snow season and confirm equipment condition and repair plans for all branches after the season.
Coordinate in-season movement of salt and de-icing products for Chicago Central and post-season movement of snow-removal materials among branches, yards, and sites.
Coordinate landscape-material movement as needed; this responsibility is limited to logistics and excludes landscape production work.
Maintain accurate records of materials moved, quantities, and destinations.
Manage Chicago Central full-time hourly operations staff during the snow season; set priorities, assign work, and hold staff accountable for safety, attendance, and quality.
Direct staff and resources needed for post-season work across all three branches.
Coach and develop field staff, provide crew-performance input to the Operations Director, and assist with training and onboarding.
Enforce safety protocols and company policies across assigned snow operations.
Maintain records of job progress, labor hours, materials, equipment status, and weather-related documentation.
Address client concerns related to snow service in collaboration with the Operations Director or Account Manager.
Interpret snow maps, work orders, and client specifications and communicate them clearly to field staff.