Regional Services Manager
About The Position
Our associates celebrate lives. We celebrate our associates. SCI Direct is the largest provider of affordable cremation services in the nation. Over the past 50 years, our experienced team has assisted families in carrying out final wishes more affordably, with dignity and respect. We are currently looking for a Regional Services Manager who will be responsible for the effective and profitable management of their defined market. They will be responsible for developing, coaching, and mentoring a team of location leaders in diverse geographic locations to ensure the highest quality of service to our customers and families. The ideal candidate is a positive, results-oriented manager, who must meet our high standard of service quality and ethics, and stimulate business growth through innovative market strategies.
Requirements
- Experience in effectively managing direct reports in multiple locations in diverse geographical areas
- Strong communication, interpersonal, and time management skills
- Ability to multitask in a self-directed, dynamic environment with multiple priorities and deadlines
- Strong problem analysis, conflict resolution and customer service skills
- Strong knowledge of compliance regulations with all Federal, State and Local laws within the Funeral, Cemetery, and Crematory industry
- 50% travel required within your area of responsibility
Responsibilities
- Overall management of specified territory; encompassing, talent management, innovation, and strategy for SCI Direct offices to ensure goals are met.
- Act as a resource to Managers in support of families, proposals and performance objectives.
- Coordinate and lead regular team meetings to maintain a highly engaged workforce, ensure alignment with customer and family needs, and identify opportunities for market growth and operational improvement.
- Apply sound decision-making skills, industry expertise, and professional judgment to effectively address operational and business challenges.
- Strong liaison between upper management and location associates
- Strategic planning and coordination to further promote, market and sell company product to SCI-Direct customers and families
- Create training and development plans, conduct performance evaluations, and provide coaching to build a highly motivated, accountable team while fostering a culture of excellence through training, employee engagement, performance management, and effective communication.
- Lead, motivate, develop, coach and mentor a team of location leaders in assigned area of responsibility
- Conduct forecasts on daily/weekly/monthly basis to ensure goals are met.
Benefits
- A generous compensation package, which consists of a base salary + bonus potential
- Competitive health and wellness plans (medical, dental, vision, STD, LTD, wellness credits, etc.)
- 401(k) with company match
- Paid Time Off (Vacation, Sick, Holiday and Personal time)
- Cell phone reimbursement
- Job-related training, tuition reimbursement, and career path development
- Company discounts, and more
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
