Regional Service Technician

East Coast Metal Distributors • Durham, NC

4d

About The Position

This position provides technical assistance and technical training to dealers. The person in the position is a resource for customers for technical expertise.

Requirements

• Requires the ability to read and comprehend a variety of informational documentation, procedures and correspondence.
• Requires the ability to read to write correspondence with proper format, punctuation, spelling, and grammar.
• Requires the ability to effectively communicate with customer and employees using correct English and a well-modulated voice.
• Requires good voice quality that is conversational and professional.
• Requires the ability to follow verbal and written instructions, guidelines and objectives.
• Must be able to add, subtract, multiply and divide.
• Requires the ability to apply common sense understanding to carry out written or oral instructions.
• Requires the ability to use a variety of office machines and equipment.
• Must have average levels of eye/hand/foot coordination.
• Must be able to operate computers, calculators, copy machines, facsimile machines and other general office equipment.
• Extensive use of computer monitor, keyboard and telephone is required.
• Must be physically able to lift equipment components, parts and machinery.
• Occasional standing bending, stooping and/or walking are required.
• Must be able to use body members to work, move, and lift or carry moderately heavy objects, equipment or materials up to 20 pounds.
• Physical demand requirements are at levels for moderately active work.
• Specific visual abilities required by this job include close vision, distance vision, peripheral vision and color vision for reading.
• Must have the ability to talk (expressing and/or exchanging ideas by means of spoken works) and hear (perceiving sounds of nature by ear).
• Physical appearance to the public and internal employees must be positive.

Responsibilities

• Provide technical assistance to dealers and associates with equipment issues or questions
• Make onsite visits as needed in an advisory capacity to resolve issues
• Travel an assigned territory to meet with customer and branch personnel. Some overnight travel will be required.
• Conduct training to both dealers as well as internal personnel. Group sizes will range from small to large. Training material will range from new products to general knowledge
• Make dealer visits to promote the company and our products with the TMs upon request
• Provide and educate on service bulletins and other critical communications
• Effectively communicate and document issues with equipment for OEM manufacturer's
• Be responsible for assisting dealers and associates with diagnosis of equipment malfunction and warranty administration through our vendors
• Stay up to date on industry knowledge, regulations, and technology

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed