Regional Service Representative - Ohio & Western Pennsylvania Territory

Mayo Clinic•Rochester, MN

22h•Hybrid

About The Position

Maintains multiple client accounts within a designated territory, by expanding relationships within the laboratory to support MCL business model. Dedicated client advocate to promote retention and satisfaction by driving the cross-departmental MCL staff to analyze client feedback to enhance business and operational processes. Provides technical onsite visits to support growth and service recovery as needed. Manages in-territory onboarding activities tailored to new facility’s needs. Establishes business relationships with client’s various laboratory and pathology departments. Develops an extensive understanding of each client by establishing long standing relationships and identifying key decision-makers. Onsite training expert for electronic ordering applications and navigating MCL’s products and services. Contributes to strategic initiatives for clients as outlined with territory, operational and business teams. Assists and supports outreach initiatives. Identifies and promotes opportunities to improve test utilization. Provides education and is a liaison to the client contacts to MCL/DLMP subject matter experts. Actively promotes test campaigns, projects and initiatives directed by Information Technology, Product Management, Marketing, and Technologist Support. Gathers insights from clients as requested by internal work groups. Brings value to clients by tailoring interactions and messaging to fit the client’s needs and objectives. Remains accessible to clients and internal staff for timely response and engagement. The RSR should coordinate the deployment of Mayo resources in an efficient and effective manner, while escalating feedback and issues appropriately. Must be comfortable working in a fast-paced ambiguous environment. Practices and promotes teamwork and communication. Documents client interactions. Remains in good standing with all Mayo Clinic and MCL policies and procedures. Candidate must live within the Territory of support, relocation is not offered: Ohio & Western Pennsylvania. This position is not eligible for visa sponsorship/we will not sponsor or transfer a visa for this role. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program. 2-year commitment to the role is required.

Requirements

Bachelor's degree in business or science
5 years of clinical laboratory experience in a hospital setting
A valid driver's license and a good driving record
Ability to travel extensively on all forms of major public transportation
80% travel is required
2-year commitment to the role is required

Nice To Haves

Master’s degree
Accreditation by a national agency (MT, CLS, MLS, MB, CG, MP or HTL)
Leadership experience
Management experience
Outreach experience
Good human relations and communications skills
High level of technical competence and confidence
Adaptable, flexible, creative, dependable, responsible and able to perform well within multifunctional environments
Customer focused
Ability to manage several projects or tasks simultaneously and to exercise appropriate judgment when prioritizing projects
Decision making and problem-solving ability
Ability to function and work in a diverse work environment while offering assistance and providing direction to clients in a concise, sensitive, and professional manner, keeping a positive and courteous tone

Responsibilities

Maintains multiple client accounts within a designated territory, by expanding relationships within the laboratory to support MCL business model.
Acts as a dedicated client advocate to promote retention and satisfaction by driving the cross-departmental MCL staff to analyze client feedback to enhance business and operational processes.
Provides technical onsite visits to support growth and service recovery as needed.
Manages in-territory onboarding activities tailored to new facility’s needs.
Establishes business relationships with client’s various laboratory and pathology departments.
Develops an extensive understanding of each client by establishing long standing relationships and identifying key decision-makers.
Serves as an onsite training expert for electronic ordering applications and navigating MCL’s products and services.
Contributes to strategic initiatives for clients as outlined with territory, operational and business teams.
Assists and supports outreach initiatives.
Identifies and promotes opportunities to improve test utilization.
Provides education and acts as a liaison to the client contacts to MCL/DLMP subject matter experts.
Actively promotes test campaigns, projects and initiatives directed by Information Technology, Product Management, Marketing, and Technologist Support.
Gathers insights from clients as requested by internal work groups.
Brings value to clients by tailoring interactions and messaging to fit the client’s needs and objectives.
Remains accessible to clients and internal staff for timely response and engagement.
Coordinates the deployment of Mayo resources in an efficient and effective manner, while escalating feedback and issues appropriately.
Practices and promotes teamwork and communication.
Documents client interactions.
Remains in good standing with all Mayo Clinic and MCL policies and procedures.