Regional Service Manager

EquipmentShare • Cincinnati, OH

1d • $100,000 - $125,000 • Onsite

About The Position

EquipmentShare is hiring a Regional Service Manager to lead a team of Heavy Equipment Maintenance Technicians (Mechanics). This role is responsible for overseeing service operations across multiple locations within a specific region, ensuring high-quality service delivery, managing service teams, and maintaining customer satisfaction. The company is focused on transforming the construction industry through innovative technology and a people-first approach.

Requirements

• Industry knowledge (rental industry or related construction field).
• Innovative and dependable.
• Ideally three years of maintenance and service experience.
• Strong interpersonal and problem-solving skills.
• Ability to travel up to 70% of the time.
• Adaptable to the fast pace of a growing company and able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services.
• Competitive, but thrive in a team-oriented environment.
• Knowledge of work planning, scheduling, and other supervisory activities.
• Superior customer service, teamwork, and verbal/written communication skills.
• High School Diploma or Equivalent Education or Experience required.
• Extensive experience in the repair and maintenance of self-propelled platforms and lifts.
• Valid driver's license with acceptable driving record.
• Must be at least 21 years old to operate a company vehicle.
• Must be able to move, stand, stoop, and bend freely.
• Ability to be in extreme weather conditions for a period of time.
• Must be able to lift up to 50 pounds at times.
• Must be able to travel frequently.
• Must pass a 10-panel drug screen.
• Must pass a background check.

Nice To Haves

• Experience and/or a background in the construction industry.

Responsibilities

• Oversee service operations across multiple locations within a specific region.
• Ensure high-quality service delivery.
• Manage service teams.
• Maintain customer satisfaction.
• Coordinate and supervise the quality performance of equipment mechanics and service personnel.
• Schedule repairs for customer and company-owned rental equipment.
• Maintain and nurture existing customer relationships to ensure 100% satisfaction and keep them informed about EquipmentShare's offerings.
• Promptly respond to and resolve customer inquiries, requests, and complaints.
• Oversee employee training and development.
• Maintain a safe work environment.
• Perform other duties as assigned.

Benefits

• Monthly Family Dinner Night
• Competitive compensation: Base salary plus Company Profit Sharing Plan
• Company provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) and company match
• Generous PTO + paid holidays
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Annual tool and boot reimbursements for those in applicable jobs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities
• Access to industry leading diagnostic tools

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED